Q-Sourcing Servtec Rwanda Limited part of Q-Sourcing Servtec Group is a manpower management solutions firm operating in the East African Region in the countries of Rwanda, Kenya, Tanzania, Uganda, and South Sudan.

Job Title: Client Relations Manager- Recruitment

Reports To: Recruitment Lead-Group Support

Dotted Reporting: Country Manager

Supervises: Key Account Executive-Recruitment

JOB PURPOSE

The Client Relations Manager – Recruitment position holder is responsible for supporting Q-Sourcing client outsourcing management program by handling all related recruitments, ensuring effective vetting/background checks of all staff, proper placement of new hires, as well as sourcing for new clients to grow the recruitment portfolio. The position holder will oversee recruitment assignments, provide guidance to key account executives, and ensure alignment with client needs and organizational goals while maintaining high standards of client satisfaction and service delivery.

DUTIES AND RESPONSIBILITIES

RECRUITMENT MANAGEMENT 

• Oversee all recruitment assignments to ensure alignment with client needs and organizational goals.
• Develop comprehensive work plans for each assignment, coordinating with stakeholders to ensure smooth execution.
• Delegate and supervise ongoing recruitment assignments and offer guidance to the talent executives.

• Review and master relevant manuals, policies, and procedures to ensure adherence to best practices and compliance standards.
• Customize recruitment agreements templates to reflect specific client requirements and organizational policies.
• Provide guidance and direction to recruitment consultants, offering insights and roadmaps for successful assignment completion.
• Utilize the company website and collaborate with sister entities to expand the talent pool and enhance recruitment outreach.

Other Duties: 

• Collaborate with the Commercial team to develop recruitment proposals, bids, and agreements.
• Ensure client satisfaction and review their feedback through surveys and develop mitigation plans in collaboration with the Commercial team.
• Facilitate the collection of recommendation letters and client testimonials to enhance organizational reputation.
• Source for new clients to grow the recruitment portfolio and revenue generation.
• Coordinate with the Finance team to ensure timely submission of recruitment invoices and financial documentation.
• Maintain a risk register (Issues Log) and conduct regular reviews to identify and mitigate potential recruitment risks.
• Ensure effective vetting/background checks of all staff and proper placement of new hires.
• Undertake any other duties related to recruitment management as assigned by senior management.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in recruitment management and client relations.
• Knowledge of recruitment best practices, vetting procedures, and background check processes.
• Proficiency in developing recruitment proposals and agreements.
• Ability to manage multiple stakeholders and meet tight deadlines.

Experience

• At least 3 – 4 years of experience in Recruitment, Client Relations, or related field in a fast-paced environment.
• Experience managing teams.

Skills

• Strong logical thinking and creative problem-solving abilities.
• Effective organizational planning skills to manage multiple projects concurrently.
• Ability to predict project challenges and proactively address them.
• Skill in delegating tasks and responsibilities appropriately.
• Commitment to repeating and promoting best practices within the team to optimize project delivery.
• Proficiency in project management methodologies and tools.

Q-Sourcing Servtec is an equal opportunity employer.

Deadline: 17 November 2025. Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.