Content Management Officer at Rwanda Social Security Board (RSSB)

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Officer, Content Management

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking team member to join us as the Officer, Content Management. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

This role offers a unique opportunity to be at the forefront of creating, editing, and managing content for various platforms, ensuring it resonates with diverse audiences, promotes awareness of social security services, and aligns with RSSB’s mission. The ideal candidate will have a strong foundation in content creation, digital communication, and a collaborative spirit to work effectively within the communications team.

If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. In this pivotal role, you will directly contribute to transforming the organization, towards providing soci0-economic well-being, long-term stability, and prosperity for Rwandans.

Reporting to the Manager, Communications & Corporate Affairs, the Officer, Content Management will be responsible for supporting the development, coordination, and dissemination of content that strengthens RSSB’s communication efforts.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

Roles and responsibilities

• Produce clear, engaging, and informative content for RSSB’s digital and print platforms, including social media posts, website articles, newsletters, and press releases.
• Assist in developing content that supports RSSB campaigns, events, and public awareness initiatives (e.g., Customer Service Week, social security awareness programs).
• Collaborate with team members to brainstorm and create content ideas that align with organizational goals and key messages.
• Support the management of RSSB’s social media channels by scheduling posts, monitoring engagement, and responding to public queries under supervision.
• Track trending topics and monitor social media activity to identify opportunities for content engagement and enhancement.
• Assist in analyzing social media metrics to evaluate the effectiveness of content and suggest improvements.
• Assist in proofreading and editing content to ensure consistency in tone, voice, and accuracy across all RSSB platforms.
• Work closely with the Senior Officer to ensure content is aligned with brand guidelines and is engaging and accessible to target audiences.
• Help maintain the content calendar and ensure timely publication of posts and articles.

• Support the production of multimedia content, such as videos, graphics, and infographics, working with internal designers or external vendors.
• Assist in coordinating and gathering materials for impact videos, beneficiary testimonials, and other visual content that illustrate RSSB’s benefits and services.
• Conduct basic research to support content creation, gathering relevant data, stories, and member testimonials.
• Assist in tracking content performance metrics (e.g., engagement rates, reach) and provide input on ways to optimize content based on insights and feedback.
• Stay updated on industry trends, social security topics, and digital content best practices to contribute fresh ideas to the team.
• Work closely with other departments, such as Customer Service and Partner Relations, to gather information and insights for content that addresses member needs.
• Represent RSSB’s content team at internal events and workshops as required.

Key Qualifications and Experience

The successful candidate must have at least:

1. Bachelor's degree in communications, Journalism, Marketing, Public Relations, or a related field.

2. Minimum of 2 years of experience in content creation, social media management, or a related role.

Technical competencies

1. The job holder must have strong writing, editing, and proofreading skills, with an eye for detail and a good understanding of digital content.

Behavioural competencies

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;

2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;

3. Must be open to change and adapt established methods for new uses within the institution;

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to submit applications online by Wednesday 20, November 2024.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

RSSB is an Equal Opportunity Employer