Digital Channels Senior Manager at Equity Bank Rwanda

CAREER OPPORTUNITIES AT EQUITY BANK.

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive

 nancial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda PLC is seeking a competent individual to serve in the role of Digital Channels Senior Manager.

DIGITAL CHANNELS SENIOR MANAGER

The Digital  Channels  Senior Manager is responsible for the strategic direction of the Digital Channels  (Mobile & internet  Banking)  and  Billers of the  bank, facilitating  the  innovation, development, management, and execution of projects/initiatives and new products and collaborating  across the organization  to identify new products, features and enhancements that will competitively bring value and support the advancement of the Bank’ Digital payment strategy. The role holder will be reporting to Head of Payments.

Key Responsibilities and Accountabilities

• Digital Channel Growth & Product Management:
• Lead digital channel portfolio expansion through partnerships (Fintechs, MNOs, etc.)
• Drive ideation, development, and launch of new digital products.
• Formulate & execute innovative digital o erings, aligning  with business goals & customer experience.
• Manage product roadmaps & business cases for digital channel growth.
• Conduct market analysis & propose technology enhancements.
• Define & monitor key performance indicators (KPIs) for prioritized channels.
• Ensure compliance with BNR regulations and Digital Channels policies & procedures.
• Collaborate with IT for strategic technology implementation.
• Biller Management & Lifestyle Payments.
• Determine, document, and roadmap biller customer needs & lifestyle payments.
• Drive biller projects & lifestyle initiatives, collaborating with stakeholders.
• Articulate market trends & opportunities for biller/lifestyle products & services
• Create user cases & product roadmaps for developers & designers.
• Drive innovative solutions & collaborations with relevant teams.
• Launch new biller/lifestyle products & enhance existing o erings.
• Provide thought leadership across the product lifecycle (planning, design, etc.)
• Manage teams delivering digital channels products & services.
• Develop pricing strategies for all digital channels’ products & services.
• Optimize operational e ciency through digital channels policy & procedure updates.
• Strategic Leadership & Performance Management:
• Leverage payments & innovation to expand customer o erings & engagement.
• Collaborate with stakeholders on biller propositions & overall business strategy.
• Monitor initiative execution,  nancial performance, & product impact
• Drive growth strategies for the biller business, including GTM plans.
• Assess market competition within the payments & nancial services industry.

Competencies / Attributes / Knowledge and Skills:

• Salesperson  with  sales  methodology   knowledge  who  will  be  the  role model  of  sales excellence for the team.
• Ability to e ectively Lead a Team
• Customer Focused - You have a passion for Digital Banking and helping businesses become wildly successful and is dedicated to meeting the expectations
• Prioritise, creatively solve complex problems, and use data to make decisions.
• Knowledge and experience of managing  digital platforms (e.g. web, mobile)
• Excellent organisational skills with real attention to deadlines and detail
• Outstanding  relationship  building  skills including  the ability  to develop  close  working relationships and build the trust of colleagues across the organization ( Bank)
• A passion for technological  innovation  and awareness of global  trends in digital  media technology.
• Experience of delivering digital initiatives that have had measurable impact
• Experience of managing  productive relationships with a range of external  partners
• Strong presentation, negotiation and communication  skills.
• Ability to prioritise and simplify stakeholder requirements
• Experience   of   working   in   complex   organisations   with   a  wide   variety   of   internal stakeholders.
• Ability to coach, mentor, train, and transfer skills to others.
• Ability to work e ectively under pressure and deliver to targets.

Education & Quali cations – Requirements

• At least 7 Years’ experience leading the digital payment agenda of a Bank/ FINTECH/ TELCO
• 5 Years Managerial Experience
• Bachelor’s Degree in Business/ IT or a related fi eld. Master’s degree with be value added.
• Well experienced  in engaging with cross-functional  teams in a matrix organization  and successfully leading the sales pursuits.
• Excellent  interpersonal  skills  with  an  ability  to  build  e ective  relationships  at  senior executive levels
• Passionate, Enthusiastic, and demonstrable skills working in a team environment with the commitment to succeed.
• Strong Microsoft Office skills.
• Strong understanding of Digital Channels Business & operations

Only applicants who meet the above criteria will be shortlisted.

If you meet the above requirements, we kindly invite you to submit your application quoting the job opportunity you are applying  for to the email address below by 12th November 2024. Please include detailed Curriculum Vitae, copies of the relevant certi cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity  employer. We value the diversity of individuals,  ideas, perspectives, insights, values and what they bring to the workplace.