Equity Bank Rwanda |
Type: Job
Published: 2024-11-06 | Deadline: 2024-11-12
CAREER OPPORTUNITIES AT EQUITY BANK.
Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive
nancial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda PLC is seeking a competent individual to serve in the role of Digital Channels Senior Manager.
DIGITAL CHANNELS SENIOR MANAGER
The Digital Channels Senior Manager is responsible for the strategic direction of the Digital Channels (Mobile & internet Banking) and Billers of the bank, facilitating the innovation, development, management, and execution of projects/initiatives and new products and collaborating across the organization to identify new products, features and enhancements that will competitively bring value and support the advancement of the Bank’ Digital payment strategy. The role holder will be reporting to Head of Payments.
Key Responsibilities and Accountabilities
- Digital Channel Growth & Product Management:
- Lead digital channel portfolio expansion through partnerships (Fintechs, MNOs, etc.)
- Drive ideation, development, and launch of new digital products.
- Formulate & execute innovative digital o erings, aligning with business goals & customer experience.
- Manage product roadmaps & business cases for digital channel growth.
- Conduct market analysis & propose technology enhancements.
- Define & monitor key performance indicators (KPIs) for prioritized channels.
- Ensure compliance with BNR regulations and Digital Channels policies & procedures.
- Collaborate with IT for strategic technology implementation.
- Biller Management & Lifestyle Payments.
- Determine, document, and roadmap biller customer needs & lifestyle payments.
- Drive biller projects & lifestyle initiatives, collaborating with stakeholders.
- Articulate market trends & opportunities for biller/lifestyle products & services
- Create user cases & product roadmaps for developers & designers.
- Drive innovative solutions & collaborations with relevant teams.
- Launch new biller/lifestyle products & enhance existing o erings.
- Provide thought leadership across the product lifecycle (planning, design, etc.)
- Manage teams delivering digital channels products & services.
- Develop pricing strategies for all digital channels’ products & services.
- Optimize operational e ciency through digital channels policy & procedure updates.
- Strategic Leadership & Performance Management:
- Leverage payments & innovation to expand customer o erings & engagement.
- Collaborate with stakeholders on biller propositions & overall business strategy.
- Monitor initiative execution, nancial performance, & product impact
- Drive growth strategies for the biller business, including GTM plans.
- Assess market competition within the payments & nancial services industry.
Competencies / Attributes / Knowledge and Skills:
- Salesperson with sales methodology knowledge who will be the role model of sales excellence for the team.
- Ability to e ectively Lead a Team
- Customer Focused - You have a passion for Digital Banking and helping businesses become wildly successful and is dedicated to meeting the expectations
- Prioritise, creatively solve complex problems, and use data to make decisions.
- Knowledge and experience of managing digital platforms (e.g. web, mobile)
- Excellent organisational skills with real attention to deadlines and detail
- Outstanding relationship building skills including the ability to develop close working relationships and build the trust of colleagues across the organization ( Bank)
- A passion for technological innovation and awareness of global trends in digital media technology.
- Experience of delivering digital initiatives that have had measurable impact
- Experience of managing productive relationships with a range of external partners
- Strong presentation, negotiation and communication skills.
- Ability to prioritise and simplify stakeholder requirements
- Experience of working in complex organisations with a wide variety of internal stakeholders.
- Ability to coach, mentor, train, and transfer skills to others.
- Ability to work e ectively under pressure and deliver to targets.
Education & Quali cations – Requirements
- At least 7 Years’ experience leading the digital payment agenda of a Bank/ FINTECH/ TELCO
- 5 Years Managerial Experience
- Bachelor’s Degree in Business/ IT or a related fi eld. Master’s degree with be value added.
- Well experienced in engaging with cross-functional teams in a matrix organization and successfully leading the sales pursuits.
- Excellent interpersonal skills with an ability to build e ective relationships at senior executive levels
- Passionate, Enthusiastic, and demonstrable skills working in a team environment with the commitment to succeed.
- Strong Microsoft Office skills.
- Strong understanding of Digital Channels Business & operations
Only applicants who meet the above criteria will be shortlisted.
If you meet the above requirements, we kindly invite you to submit your application quoting the job opportunity you are applying for to the email address below by 12th November 2024. Please include detailed Curriculum Vitae, copies of the relevant certi cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.
Email to: jobsrwanda@equitybank.co.rw
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.