Title:District Operations Lead

Positions:12

Company:EarthEnable Ltd

Reports to: Regional Sales and Operations lead

Location: This is a field-based Role in different districts of Rwanda

Contract type: One-year renewable

Who We Are & What We Do

EarthEnable is transforming how people live by making homes healthier for families across rural Rwanda and helping to reduce the polluting impact of the building industry on the environment. 80% of Rwandans live in homes with dirt floors that are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g., reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it and is a huge contributor to global pollution.

To counter the environmental and affordability issues surrounding concrete, EarthEnable has spent the past 8+ years developing and selling high-quality, earthen floors and plasters that are 80% cheaper than concrete with 90% less embodied energy. Our next step is a collaborative research project to identify more potential innovations in low-carbon buildings.

About this role:
As a District Operations Lead at EarthEnable, you will be at the forefront of driving operational excellence and delivering high-quality, sustainable housing solutions in your district. This role requires a dynamic leader who can effectively manage and mentor a team, streamline construction processes, and develop tailored sales strategies. You will be responsible for ensuring customer satisfaction, maintaining financial integrity, and fostering strong relationships with local stakeholders, including government entities. By leveraging your project management, sales, and leadership skills, you will play a critical role in advancing EarthEnable’s mission to provide affordable, eco-friendly flooring solutions to underserved communities. You do not require construction skills or knowledge for this role.

Key Responsibilities:

Sales and Customer Relations

• Coordinate the recruitment, training, and mentorship of Customer Sales Officers (CSOs).
• Develop and implement district-specific sales strategies.
• Provide CSOs with tools and materials for daily operations.
• Promote and sell TubeHeza products to cooperatives and institutions.
• Work with local leaders to align with TubeHeza’s mission and address community needs.
• Facilitate marketing initiatives and ensure customer satisfaction by setting clear expectations.
• Meet sales and build targets assigned to the districts

Construction and Operations

• Oversee the construction process to maintain high-quality standards.
• Manage the district’s construction capacity and ensure timely follow-up on sales.
• Coordinate with operations for material deliveries and scheduling.
• Streamline construction processes to reduce completion time.

Data and Financial Management

• Maintain accurate records of leads, sales, and construction in Salesforce.
• Collect customer payments and ensure financial integrity.
• Monitor district budgets, control expenses, and optimize resource use.

Team Leadership and Development

• Build a competent district team, providing guidance, mentorship, and support.
• Foster a culture of accountability, professional growth, and personal development.
• Ensure high levels of customer satisfaction (96% target).

Government and Stakeholder Relations

• Develop and maintain relationships with local government and other stakeholders.
• Facilitate and execute channel partner deals.

Job Expectations:

• Deliver consistent, high-quality builds while maintaining profitability.
• Conduct field visits to monitor performance and provide support.
• Maintain accurate and timely updates of district data.
• Address CSO and Mason’s concerns, including payment issues.

Skills and Competencies Required:

• Project Management: Proficient in planning, scheduling, and managing resources.
• (Desired)Sales Proficiency: Knowledge of sales strategies and CSO accountability.
• Supply Chain Management: Effective use and control of district tools.
• (Desired) CRM Software: Proficiency in Salesforce or similar platforms.
• Financial Management: Ability to manage district budgets and expenses.
• (Desired) Advanced Computer Skills: Familiarity with tools like Asana, Google Apps, and email communication.
• Negotiation Skills: Strong in channel partner deals and government relations.
• Mentorship: Capable of guiding and supporting CSOs and masons.
• Attention to Detail: For accurate record-keeping and contract management.

Deadline : 20th December 2024

Application Link: Apply here