JOB PURPOSE 

The E-Business Implementation lead will roll out digital solutions to the users and ensure their incorporation in the E-business ecosystem. He/She will help onboard the internal and external stakeholders, train them and be responsible for the overall customer lifecycle.   

Context 

The market is continuously growing in a competitive environment and to continue to be a leader in the market, the sales organization requires end-to-end transformation and a 360-degree paradigm shift. The team needs to embrace the digital transformation and embed it in its DNA for Bralirwa Plc to remain as the engine of the FMCG industry in Rwanda.  

Hence this job is created in line with the future-fit sales organization and the customer centricity strategy to ensure relevancy, satisfaction, retention, and growth for both Bralirwa and stakeholders. 

KEY RESPONSIBILITIES AND ACTIVITIES 

•  He/She is responsible for planning the deployment of the E-business platforms in the assigned regions. 
• He/She is responsible for onboarding the sales force, DDE Officers and other external parties through trainings and workshops. 
• He/She is responsible for leading the Joint field work for Sales force & DDE officers to give hands-on training to activate/re-activate customers/users, improve the usage of E-Business solutions and optimize operations 
• He/She is responsible for bridging the sales force focus activities and the E-Business agenda in the assigned regions 
• He/She is responsible for the implementation of actions derived from customers and Sales Reps feedback 
• He/She is responsible of the second line support 

QUALIFICATION AND SKILLS 

• Bachelor's Degree in IT or Commerce and related fields 
• 3 years relevant experience with at least 1 year working with IT solutions to support customers 
• Problem solving skills and can work under pressure 
• Passion for customer service and must have analytical skills to draw insights to improve service offering to customers 
• Good communicator and ability to work with cross functional teams 
• Self-motivated with a can do attitude. Can take initiative and works independently with minimal or no supervision 

OTHER REQUIREMENTS 

• Be able to work in multi-cultural, multi-national and multi-lingual organization 
• Excellent and effective communication and interpersonal skills 
• Time Management and Organizational Skills 
• High level of commitment and working with minimal supervision 
• Must be proactive, reliable and able to pay keen attention to the smallest of details 

GROWING WITH BRALIRWA 

At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better. 

Start learning new things and find out everything you can be. 

WHAT WE OFFER

• We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. 
• We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity. 
• Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.  

HOW TO APPLY 

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process. 

In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “E-Business Implementation Lead”.    

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.  If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email) 

The closing date for submission of applications is Monday, 6th January 2025