JOB DESCRIPTION

 Sustainable Growers Rwanda (SGR) is an NGO focused on innovative coffee cultivation techniques for smallholder women coffee farmers in Rwanda. Our dual commitment involves providing groundbreaking training and amplifying the visibility of women throughout the coffee supply chain. Underpinning our efforts, Question Coffee, our social enterprise, was created as a platform to spotlight women coffee growers and their coffee.

Q COFFEE Ltd operates retail cafés in Gishushu & Kiyovu, Kigali, Rwanda. We proudly offer coffee products, coffee tours, and coffee beverages directly to our valued customers. It also houses a training space for farmers, baristas, and coffee professionals to enhance coffee quality from seed to sip.

Executive Manager, Social Enterprise

PURPOSE OF THE JOB

This role will be responsible for driving and building a social enterprise that is geared towards ensuring sustainability in coffee, tea, culinary and hospitality management and oversee the provision of training opportunities to clients and customers alike

MAIN RESPONSIBILITIES

Strategic Planning

• Spearhead the development of the annual strategic revenue plans to achieve monthly, quarterly and annual goals tied to the overall strategic vision of the Social Enterprise
• Design a successful model that will drive the scalability of the operations in the Social Enterprise to ensure continuity in the market
• Provide regular updates to the CEO on the social enterprise’s performance, financial status, strategic direction, brand visibility and other key matters
• Guide the development of policies on international developments to support teams in understanding the trade regulations and trends

Strategic Development

• Design the national expansion and complete the strategic planning process for the program expansion into new markets for the social enterprise
• Recommend strategic improvements to the existing wholesale program to incorporate trending customer needs to attract and retain customers
• Develop short- and long-term social enterprise plans including identifying new key accounts for the different teams to pursue in bringing revenues
• Develop partnerships and promote wholesale revenues by creating a schedule to visit clients ad attending events to speak about the SGR Social Enterprise
• Initiate development strategies to explore expansion and opportunities for the social enterprise

Revenues Growth

• Leading, managing, and holding the revenues team accountable for increasing revenues
• Act as a conduit between revenue and all other integrated departments for wholesale operations
• Follow revenues trends of existing accounts and monitor pricing levels
• Find opportunities to improve the wholesale program and add value to all wholesale accounts
• Monitor the revenues trends of existing accounts and monitor pricing levels to ensure competitive pricing and an advantage in the market
• Work to improve account performance and revenues through coffee education, trainings, cupping’s, demos and promotions

Organisational Budget Planning

• Spearhead the development of operation systems that are able to interact with the farmers and customers in real time to guide on sustainable practices and ensure adherence to relevant policies
• Approve all budget requests to ensure financial transparency and accountability
• Work closely with the Finance Manager or finance team to develop and manage the organisation’s budget, financial forecasts, and performance metrics, to ensure the social enterprise remains financially healthy by maintaining cash flow, reducing costs, and optimizing profitability

Technology utilisation

• Utilise modern ERP and CRM systems to streamline operations to continuously enhance customer engagement and track performance
• In conjunction with the R&D, product development teams, lead innovation efforts while monitoring current market trends to develop products that provide an edge to customers in the market
• Develop and maintain an up-to date CRM system to provide real-time customer feedback to ensure continuous improvement on products and services provided

Stakeholder Management

• Effectively communicate the vision of the Board to the management of Question Coffee Social Enterprise, to ensure alignment between the strategic objectives and the operations
• Build and maintain good stakeholder relationships to continuously improve service delivery and customer experience
• Explore collaboration opportunities with other industry players, to improve brand visibility
• Identify opportunities for strategic expansion, new market penetration, and strategic partnerships
• Ensure compliance with industry regulations, local and international laws, and corporate policies

Leadership and Team Development

• Lead the functions in the development of various priorities and initiatives that will drive key activities and projects to achieve efficiency and sustainability in the operations at the Social Enterprise
• Lead the teams to map out the design, practical approaches and strategies to identify key clients both locally and internationally to build strategic relationships and drive revenue targets
• Promote diversity and inclusion in hiring, training, and partnerships to build a supportive work culture

Management Reporting

• Prepare management reports on risks identified such as forex fluctuations, product sourcing and provide mitigation measures for management decision making
• Review and approve financial reports, ensuring compliance with all financial regulations and internal policies.
• Perform any other duties that may be assigned

REQUIRED QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

 Academic and Professional Qualifications

• Master's’ Degree in Business Administration, Management or a related field, with at least 12 years’ relevant experience, 6 of which should have been in a senior managerial role in a similar organisation or busy function, with a proven track record of managing business operations and driving growth.
• Bachelor’s Degree in Business Administration, Management or a related field is required
• Professional certification in Business, or a related field is required
• Prior experience in hospitality industry
• Experience in leading teams across multiple departments and managing large-scale business operations.
• Deep understanding of financial management, including budgeting, forecasting, and profit & loss responsibility.
• Strong knowledge of industry-specific challenges, trends, and market dynamics.

COMPETENCIES

Technical Competencies

• Strategy Development
• Stakeholder Management
• Leadership Skills
• Strategic Thinking
• Business Intelligence

Behavioral Competencies

• Customer Focus
• Cultivate Innovation
• Drives Results
• Collaborates
• Action Oriented
• Technology Savvy
• Strategic Mindset
• Drive vision & purpose
• Business Insight
• Build networks
• Builds effective teams

KEY PERFORMANCE INDICATORS

• Year on year growth on the annual strategic goals to demonstrate scalability of the social enterprise
• Creation of partnerships and new wholesale revenues annually
• Reduction on all organisational expenditures aligned to ESG practices
• Customer satisfaction results on a quarterly basis

Submission of Applications

Interested qualified candidates are invited to submit their motivation letter detailing how they meet the required qualifications and competencies, and detailed CV to recruitment@sustainablegrowers.org, not later than 23^rd December 2024 at 17:00 Kigali time.

Done at Kigali, on 9^th December 2024.

Christine Condo

Executive Director