Job Title: Front of House Coordinator
Professional in Coffee, Cocktails, Wines, and Champagnes
Location: Sambora Kinigi Lodge, Musanze
Job Type: Full-time

About Sambora Kinigi

Sambora Kinigi is a luxury lodge located in the breathtaking setting of Volcanoes National Park, Rwanda. Known for offering unparalleled hospitality, Sambora Kinigi blends natural serenity with refined luxury. We are committed to creating unforgettable experiences for our guests, emphasizing exceptional service, cultural authenticity, and a celebration of regional heritage.

Job Overview

The Front of House Coordinator with a Specialism in Coffee, Cocktails, Wines, and Champagnes plays a pivotal role in elevating Sambora Kinigi’s food and beverage experience. This role requires expertise in beverage service, including sommelier-level wine knowledge, cocktail artistry, and coffee preparation. The coordinator will also actively support the broader FOH service delivery, ensuring a seamless and exceptional guest experience throughout the dining journey.

Key Responsibilities

Guest Welcome and Experience

• Greet guests warmly, offering bespoke welcome drinks or curated coffee experiences.
• Deliver exceptional beverage service, showcasing expertise in coffee, cocktails, wines, and champagnes.
• Provide insightful recommendations to guests, aligning with their preferences.

Beverage Specialization

• Prepare and serve artisanal coffee, expertly crafted cocktails, and curated wine and champagne selections.
• Guide guests through beverage pairings to enhance their dining experience.
• Manage the lodge’s wine and spirits inventory, ensuring high-quality offerings and presentation.

Front of House Service Support

• Assist in ensuring smooth FOH operations, including table assignments, service flow, and guest interactions.
• Collaborate with the FOH team to maintain consistency in service standards across all dining and lounge areas.
• Step in as needed to support team members with food service, guest inquiries, and special requests.

Table Service Coordination

• Oversee table assignments and reservations to optimize guest flow and service efficiency.
• Collaborate with the kitchen and host team to ensure timely and accurate service.
• Supervise the presentation and setup of dining and beverage service areas.

Guest Support and Engagement

• Address guest inquiries and special requests, providing tailored solutions.
• Handle guest feedback professionally, aiming to exceed expectations.

Collaboration and Leadership

• Work closely with the host and F&B team to create a harmonious service atmosphere.
• Assist in training team members on beverage service standards and techniques.

Cleanliness and Organization

• Ensure the cleanliness and organization of all beverage and dining areas.
• Conduct quality checks on equipment and maintain compliance with hygiene standards.

Qualifications

Education and Certification

• Certification as a sommelier or in wine and cocktail service (WSET, CMS, or equivalent).
• Barista certification or demonstrated proficiency in specialty coffee preparation.

Experience

• Proven experience in a luxury hospitality setting, specializing in beverage service.
• Expertise in creating and serving cocktails, selecting and pairing wines, and brewing premium coffee.

Skills and Attributes

• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Passion for delivering memorable guest experiences.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits

• Competitive salary and benefits package.
• Meals provided during working hours on-site.
• Opportunities for professional development and specialized training.
• A dynamic and collaborative work environment in a luxury lodge setting.

Application Process

If you are an experienced and passionate individual with a deep understanding of coffee, cocktails, wines, and champagnes, and a commitment to exceptional FOH service delivery, we invite your application to join the Sambora Kinigi Lodge team. Submit your resume / CV and a cover letter highlighting your relevant qualifications, expertise and why you are interested in the role. Send your application to careers@samborakinigi.com befor February 10th, 2025.

Key Performance Indicators (KPIs)

Beverage Excellence

• Guest satisfaction ratings specific to coffee, cocktails, wines, and champagnes.
• Number of successful upsell opportunities (e.g., premium wine pairings, signature cocktails).

Service Standards

• Order accuracy and efficiency in beverage preparation and delivery.
• Guest feedback on personalized recommendations and expertise.

FOH Service Support

• Seamless coordination with FOH staff to maintain consistent service quality.
• Positive feedback from team members on support and collaboration.

Operational Metrics

• Effective inventory management and cost control.
• Enhanced revenue from beverage sales and promotions.

Sambora Kinigi Lodge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.