Job Purpose

The role is responsible for driving the business growth of International Money Transfers (IMT) by increasing sub Agents numbers, transaction volumes, and non-funded income. It involves managing IMT relationships, supporting sub Agents operations, onboarding new sub Agents onto the portal, and ensuring effective management of IMT partners and sub Agents within the assigned portfolio

Main Responsibilities

• Achieve set annual growth targets for IMT transactions at agency locations.
• Provide comprehensive support to IMT sub Agents.
• Monitor and profile sub Agents to ensure 100% compliance with regulatory and procedural requirements.
• Implement anti-fraud and AML controls as per IMT partner requirements at the agency level.
• Contribute to the growth of IMT-related business and revenue.
• Lead initiatives to enhance customer service within the IMT channel.

• Support cost management efforts across operations.
• Facilitate onboarding and training of new sub Agents onto the IMT portal.
• Drive performance improvement across sub Agent networks.
• Serve as a key liaison between sub Agents and IMT partners.

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Bachelor’s Degree or equivalent in Business related field Minimum Three (3) years of experience Experience in handling customer queries, transaction disputes, and working with back office systems and IMT platforms