Information Call Center Officer at Old Mutual Insurance Rwanda
Information Call Center Officer

Old Mutual Insurance Rwanda | Type: Job
Published: 2024-12-11 | Deadline: 2024-12-15

Old Mutual Limited (OML) is a Pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 13 African countries and boasts a rich heritage of 175 years. The primary listing of Old Mutual Limited, which comprises the East Africa business – UAP Old Mutual Group, on the Johannesburg Stock Exchange is a milestone the business attained in June 2018, with Secondary listings in Zimbabwe, Namibia & Malawi.

The UAP Old Mutual Group comprises three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The Group is one of the largest financial services groups with a growing footprint in East and Central Africa. It currently operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda. UAP Old Mutual offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Savings and Banking, as well as a wider and more accessible distribution network. The Group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with a qualified, experienced and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The position’s details are outlined below:

Role Title: Information Call Center Officer -1 Post

Business Unit(s): Rwanda

Business /Function: Information Call Center Officer

Location: Rwanda

Reports To: Customer Experience Manager

MDP Level: Manager of self

Role Size: K

Job Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshooting problems and provide information.

Key tasks and responsibilities:

  • Answer calls professionally
  • Respond to customer enquiries
  • Research required information using available resources
  • Handle and resolve complaints
  • Provide customers with product and service information
  • Route calls to appropriate resources
  • Follow up and resolve customer queries where necessary
  • Complete call logs
  • Produce call reports.
  • Build customer’s interest in the services and products offered by the company
  • Arrange for the dispatch information packages, brochures etc. to clients and interested parties
  • Performs other related tasks as instructed by the line Manager.

Academic/Professional Qualifications; experience; skills and competencies

  • University degree in Communication or any related fields
  • Minimum Experience of 3 years within the same role
  • Knowledge of call centre telephony and technology
  • Communication skills – verbal, written and eloquence
  • Knowledgeable and quick in decision making
  • Mature, temperament, patience, and empathy
  • Passion for people
  • IT skills including familiarity with CRM solutions
  • Good memory, ability to comprehend, captures as well as interprets basic customer information.
  • Ability to follow through
  • Self-drive initiative
  • Sound judgmental powers: ability to manage difficult customer situations
  • Attention to details

Please visit our careers page through: 

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Information-Call-Center-Officer_JR-61270-1?q=call%20center%20officer

Interested candidate are requested to submit their applications by 5:00PM 15th December 2024.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

ONLY short-listed candidates will be contacted.