Rwanda Ultimate Golf Course Ltd

Job Description

Tittle: IT Assistant

Place of Work: Kigali Golf Resort & Villas

Reports to: IT Manager

Who We Are:

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Position Overview:

The IT Assistant will provide technical support, ensuring that IT systems are operational and efficient. The role focuses on day-to-day troubleshooting, maintenance, and supporting various departments in leveraging technology to enhance guest and employee experiences.

Key Responsibilities:

• Technical Support: Provide support for IT issues related to network connectivity, hardware, and software applications.
• Systems Maintenance: Assist in maintaining systems such as: MICROS POS, Materials Control, Lightspeed, Microsoft 365, Sage 300.
• Network Assistance: Support in managing the network infrastructure, including access points, switches, and routers.

• CCTV & Surveillance: Perform routine checks and basic troubleshooting of the CCTV system.
• IP Phones & PBX Support: Assist with maintenance of IP phones and PBX systems.
• Music Systems: Help manage background music platform.
• Helpdesk Operations: Log, prioritize, and resolve user issues promptly.
• Documentation: Maintain accurate records of IT assets, configurations, and incident reports.

Requirements:

• A degree is an advantage.
• At least 1 year of experience in IT.
• Basic knowledge of networking and enterprise IT systems.
• Familiarity with Microsoft 365 and hospitality systems is a plus.
• Strong interpersonal and communication skills.
• Willingness to work flexible hours, including weekends and holidays.

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID

How to Apply

• The deadline for submitting applications is Friday, January 31, 2025, at 14:00 hrs Kigali time.
• All applicants must send their zipped documents to hr@rwandagolf.rw with the subject line "IT Assistant Position."
• Only selected candidates for interview will be contacted.
• Any unzipped documents or applications without the specified subject line will be automatically disqualified.