Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Manager, Benefits

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Manager, Benefits. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

If you have what it takes to work closely with a dynamic team of Directors and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. In this pivotal role, you will directly contribute to transforming the organization, towards providing socio-economic well-being, long-term stability and prosperity for Rwandans.

Reporting to Head, Medical Insurance, the Manager, Benefits will be responsible for for overseeing activities related to verification and counter verification of medical and pharmaceutical invoices and initiating payment process in a timely manner.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf, which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and Responsibilities

• Oversee all activities related to verification and counter verification of medical and pharmaceutical invoices and ensure strict controls on abuse of medical benefits are properly conducted
• Review verification reports, analyse patterns, identify risks and give directives for conducting counter verification and field investigation
• Oversee payment initiation process, preparation of benefits pay slip and approve benefits to be paid
• Oversee the preparation of verification and counter verification tools and establishment of related processes and procedures
• Analyse the costs of medical and pharmaceutical services and propose cost containment strategies
• Participate in the elaboration of policies and procedures including Standard Operating Procedures (SOPs) related to medical scheme
• Coordinate the development of the Benefits function’s strategic and operational plans and their related budgets and ensure their successful implementation
• Participate in monitoring and handling of subrogation cases
• Participate in fraud management including fraud prevention, detection, investigation and recommendation of action to be taken by competent authorities
• Coordinate and approve response to request letters from partners and claims according to client charter
• Participate in meetings and consultations with medical partners
• Coordinate reports/data analysis and recommend practical ways of data quality improvements
• Coordinate the preparation and timely submission of periodic and annual reports of the Benefits function
• In collaboration with the Human Capital function, participate in the recruitment, management and evaluation of staff under his/her supervision
• Engage with relevant internal and external stakeholders in the course of work while upholding and promoting RSSB’s image
• Actively lead in participation in various meetings (internal and external forums) and provide comments/ opinions on matters affecting or concerning the function
• Perform any other duties related to the Benefits function as may be assigned from time to time

Key Qualifications, Experience and Competencies

The successful candidate must have at least:

• Master’s Degree in a Clinical Medicine Field, Pharmacy, Health Economics, Public Health, Health Administration, Hospital Management, Health Sciences, Insurance, Actuarial Science, Economics, Business Administration or any other relevant field preferably with 4 years’ relevant experience, 2 of which should have been in a senior officer role

OR

• Bachelor’s Degree in Medicine, Pharmacy, Public Health, Health Administration, Hospital Management, Health Sciences, Insurance, Actuarial Science, Economics, Business Administration or any other relevant field preferably with 6 years’ relevant experience, 2 of which should have been in a senior officer role

Key Competencies

Technical Competencies:

• The role holder should have strong knowledge of public health policies
• The incumbent must have strong knowledge of relevant laws, policies and regulations
• Must possess knowledge in benefits analysis and planning
• Must be familiar with cost benefits anlaysis and basic actuarial methods

Behavioral Competencies:

• Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;
• Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;
• Must be open to change and adapt established methods for new uses within the institution;

Additional Information

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Tuesday, 11 March 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

RSSB is an Equal Opportunity Employer