Job Purpose

To reduce and restore Retail non-performing debts to performing by evaluating and undertaking appropriate recovery action on on-balance sheet and off-balance sheet portfolio through aggressive recovery, restructure and upgrade of retail debt. To minimize cost of recovery by employing alternative methods that are less costly.

Main Responsibilities

• Assist the Senior Credit Recovery Manager in initiating and developing restructuring and recovery strategies to reduce non-performing loans (NPL) levels on retail non-performing loans as targeted by the bank’s management.

• Contribute to the bank’s profit through write-backs.

• Ensure compliance with credit policies, regulatory requirements, and best practices in the monitoring and control process to minimize credit risks.

• Reduce delinquent retail debts in arrears through aggressive recoveries and viable restructurings.

• Assist the Senior Credit Recovery Manager in coordinating and managing all bank-appointed external agencies (debt collectors, appointed receivers, court bailiffs, lawyers, etc.) and other third-party vendors.

• Liaise with the legal department and external advocates to ensure recovery cases in courts are progressed to completion.

• Assist the Senior Credit Recovery Manager in supervising and coordinating the preparation and submission of statutory and regulatory reports required by the bank.

• Support the Senior Credit Recovery Manager in reviewing and recommending loan write-offs and write-downs in accordance with BNR regulations, credit policy, and credit manual, and provide recommendations for approval.

• Provide professional business support to resolve challenges faced by stressed clients.

• Assist the Senior Credit Recovery Manager in supervising and guiding direct reports.

Daily Responsibilities

• Daily review of the collection performance for the on-balance sheet retail portfolio and recoveries on the off-balance sheet retail portfolio.

• Assess customer files, conduct call visits, and negotiate restructures and settlements for retail non-performing loans.

• Attend court cases as necessary for recovery cases in courts and follow up on property auctions in IECMS.

• Handle correspondence on various customer queries and prepare CQ memos for restructuring, write-off, write-down, and release of security for retail non-performing loans.

• Manage daily recovery activities and coordinate Credit Recovery Officers to achieve the set recovery targets.

Educational Qualifications and Work Experience

• Bachelor’s degree in Finance, Accounting, Economics, or Business Management.

• Professional qualification: CPA.

• Five (5) years’ experience in a managerial position in debt collection, recovery, or credit collection.

• Master's degree is an added advantage.