Job Purpose:

Responsible for growth of market share in the diaspora segment through development and execution of the diaspora retail strategy to achieve profitable growth through deposits, liabilities and customer relationship management.

Main Responsibilities:

• To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
• To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
• Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
• Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
• Analyze market intelligence across competitors, global markets and champion development of innovative products.
• To ensure quality service delivery to Diaspora customers to achieve agreed service levels
• Create brand internalization through training programs and support the bank staff and business team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
• Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure
• Prepare and maintain appropriate management reports
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties

Daily Responsibilities.

• Opening of accounts
• Onboard diaspora clients on bank channels e.g ibank and mobi
• Processing credit appraisals for Loan, Mortgage and other requests
• Ensure timely resolution of customer queries
• Make customer calls, bulk mailing and marketing for new business

Educational qualifications and work experience:

• Bachelor’s degree in business
• Professional qualification in Financial & Banking Certifications
• Four (4) Years’ experience in Credit Analysis, and customer relationship management
• Master's Degree is an added advantage