JOB ANNOUNCEMENT N° 003/2025

POSITION: OPERATION OFFICER

JOB TYPE: PERMANENT

REPORTING: BUSINESS BRANCH MANAGER

LOCATION: THE INCUMBENT SHOULD BE ABLE TO WORK FROM ALL DUTERIMBERE-IMF PLC OPERATIONAL AREAS.

1. INTRODUCTION

DUTERIMBERE-IMF PLCis a local community development microfinance institution established in 2004. Its mission is “to provide financial and non-financial services tailored to low-income entrepreneurs, primarily women, to help them improve their socio-economic conditions”. It is operating in 12 districts of Rwanda.

In order to provide efficient services to its clients, DUTERIMBERE-IMF PLC is seeking to recruit highly-skilled, self-motivated and experienced person to fill the position of Operation Officer. 

General Description:

The Job holder is responsible of offering efficient and fast counter services to all customers and attending to various customer queries, as well as cross selling of DUTERIMBERE-IMF PLC’s products to existing and new customers at the counters.

Job description

• Execute cash box transactions in accordance with Cash box procedures,
• Carrying out tasks in relation to cash deposits and withdrawals from current and savings accounts, and taking cheque deposits, internal payments
• Assisting with opening and closing the cashbox including receiving funds from Main Safe and Daily Safe at the beginning of the day and during the day when necessary, handing over funds to Main Safe and Daily Safe at the end of day and during the day if funds pass the allowed cashbox limits, and count all banknotes and coins upon execution of two previous transactions
• Put in place the procedures of Anti Money Laundering and Know Your Customer, including:
• Alert supervisor on perceiving any suspicious client transaction
• Make necessary files for reporting of all transactions beyond limits established by official legislator and all suspicious transactions (when/where applicable)
• Execute proper and necessary identification of all clients executing cashbox transactions: verify signatures, photos, account ownership and authorization
• Ensure that all transactions are accompanied by proper receipt signed both by the client and the bank, and stamped
• Provide excellent customer service
• Greet all clients properly making eye contact
• Provide efficient and correct cashbox service
• Direct clients to more senior team members for assistance
• Other tasks that may be assigned by the position applicable professional hierarchy from time to time;

Requirements

• A Bachelor's degree in Marketing, Business Administration, or a related field.
• An experience in customer services would be an added advantage;
• Good communication skills;

Documents to submit

1. Application letter
2. CV
3. Copy of Academic credentials

Interested candidates should submit the above documents on email at hr@duterimbereimf.co.rw not later than 18^th February 2025.

N.B: Only candidates meeting the requirements will be invited for the written test and/or the interview.

Done at Kigali, on 13/02/2025.