Job Purpose

The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.

Main Responsibilities

• Grow number of SME accounts and cross-sell digital products
• Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
• Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
• Process Personal Credit Applications within stipulated T.A.T
• Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)

• Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
• Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ......etc) to Ensure KYC and A.M.L
• Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
• Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
• Ensure all customers feel understood, informed, and confident in the bank and products/services offered.

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience