JOB POSITION: RECEPTIONIST

1. Department:ROOMS DIVISION

2. Reports to:Front Office Manager

job purpose

To increase customer satisfaction by providing efficient, prompt, trouble free and courteous. Front Office services connected with arrivals, departure and in-house guests, in line with the Companies Policies & Procedures.

Position Description

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

• Understanding the companies Policies, Procedures, Operational and Financial Principles and the
• components involved in the day to day running of reception.
• Performs and check cashier functions according to companies Policies & Procedures.
• Processes and check daily banking's according to company Policies & Procedures.
• Checks that correct data is obtained from guests and updated on the Property Management System.
• Ensures that guest accounts are maintained and transactions processed during their stay.
• Performs and check cashier functions according to companies Policies & Procedures.

• Processes and check daily banking's according to company Policies & Procedures.
• Checks that correct data is obtained from guests and updated on the Property Management System.
• Float checks is done after each shift and signed off by shift supervisor and Front Office Management.
• Ensures and check that on each shift a pit check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
• Ensures and check that on each shift a rate check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
• Ensures and check that on a daily basis a shift check-list is completed and necessary reports attached then signed off by shift supervisor and Front Office Management.
• Variances or queries is recorded, actioned and handed over to Front Office Supervisor and Management at all time.
• Ensures that Front Office, Audit and company Policies & Procedures are adhered to.
• Performs monthly stock takes of Front Office stationary and other related items.
• Be familiar with the monthly department budgets and targets set to achieve.
• Maintain guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between hotel guests and all Hotel departments both verbally and in writing as required.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
• Ensure that all requested reports associated with the department are accurate and produced on time.
• Assists with keeping records and filing systems within the Front Office department.
• Cover all shift as and when required.
• Serves on hotel committees as determined by the Front Office Manager and / or General Manager.
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of the relevant service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Minimizes loss of revenue by adhering to all established credit procedures.
• Insures all guests establish credit upon check-in.

• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
• Receives proper approval codes for cash and credit card paying customers.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively.
• Keeps effective key control.
• Is fully conversant with the Hotel Operating, Reservation, Telephone, Television, Fire Alarm System and other Front Office operating equipment.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• Bachelor Degree in Hospitality or related field
• Minimum 3 years’ experience in reception roles
• Excellent verbal communication
• Good telephone communication etiquette
• Organized and resourceful
• Customer-focused
• Active listener
• Well conversant with OPERA system

Working conditions

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with certificates not later than 15^th October 2024 at 05:pm via the mail: Daniel.nsengiyera@mantiscollection.com, CC: mukabalisa.marylene@mantiscollection.com

The Management.