Relationship Officer – Personal Banking at Equity Bank Rwanda

CAREER OPPORTUNITIES AT EQUITY BANK.

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive

 nancial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda PLC is seeking a competent individual to serve in the role of Relationship Officer – Personal Banking.

RELATIONSHIP OFFICER - PERSONAL BANKING

Job Purpose

The purpose of this job holder is to ensure the day- to-day timely customer credit facilities review and ensure impeccable customer experience.

Key Duties & Responsibilities

• Increase  the  bank  customer  base  through  new  account  opening,  manage  customer accounts, ensuring all documentation is accurate and up to date.
• Providing exceptional customer service to the existing/new customers,
• Build  and  maintain  strong  relationships  with  customers,  understanding   their   nancial needs,  and providing  tailored advice and solutions  to help them achieve their  nancial goals,
• Promote and cross-sell banking products and services including  current accounts, savings accounts, retail loans, debit cards & credit cards,
• Adhere to all banking  regulations, policies, and procedures to minimize  risk and ensure compliance.
• Ensuring growth in high quality asset portfolio.
• Monthly reviewing of existing facilities and champion debt recovery of his/her portfolio.
• Managing a portfolio by monitoring adherence to set conditions of sanction.
• Ensuring 100% compliance to the Bank’s lending policy.

• Ensuring turnaround time of Bank facilities as per the Bank credit policy.
• Ensuring authentication of documents related to facility appraisals &securities/collaterals.
• Preparing, analyzing and submitting accurate personal loan applications.
• Providing training & coaching customers on  nancial literacy.
• Advising the Bank on acceptable lending risks.
• Maintaining individual portfolio at the acceptable PAR level.
• Any other duty assigned by the line manager.
• Able to negotiate MOUs with di erent institutions

Quali cation, Experience, Skills and Attributes

• Bachelor’s degree in a Business-related  field
• Minimum of 2 years of service in the bank with at least 1 year of experience in credit analysis and/or credit sales
• Thorough knowledge of bank, credit policies & procedures.
• Strong analytical skills to interpret and evaluate  nancial statements
• Good understanding of the banking industry
• Relationship Management skills
• Pro cient  in the use of various Microsoft O  ce Applications
• Excellent Communication  Skills, Both Verbal and Written,
• Sound judgment.

• Adaptable to Change.
• Driven to Achieve Results.
• Action Planning, and Prioritization Skills.
• Ability to Work with a Team.

Only applicants who meet the above criteria will be shortlisted.

If you meet the above requirements, we kindly invite you to submit your application quoting the job opportunity you are applying  for to the email address below by 12th November 2024. Please include detailed Curriculum Vitae, copies of the relevant certi cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity  employer. We value the diversity of individuals,  ideas, perspectives, insights, values and what they bring to the workplace