Job Title:            Senior Manager, HR Systems & Services

Reports to:        Chief HR & Administration Officer

Department:     Human Resources

Duty Station:     Kigali International Airport (KIA)

Job Purpose

As the Senior Manager, HR Systems and Services, you will be responsible for transforming and modernizing HR systems, processes, and shared services to support our evolving business needs. This pivotal role will lead the implementation of cutting-edge technologies and harness existing technology, streamline service delivery, and enhance the overall efficiency and effectiveness of our HR operations.

You will collaborate with key stakeholders to optimize the ERP system, improve data-driven decision-making, and ensure a seamless employee experience through integrated, high-performing HR services.

Key Duties and Responsibilities;

• Develop a culture of continuous improvement for HR Services and continuously drive the strategic direction and operational model for HR service delivery to align with organizational goals and enhance access to HR services and user experience.
• Create a digital roadmap to transform the service center from an administrative function into a lean and efficient technology center.
• Utilize predictive, prescriptive, and diagnostic analytics to predict future outcomes, offer actionable insights, address problems effectively and assess operational performance.
• Build capability in the team to deliver a “One Stop Shop” experience for employees throughout their lifecycle.
• Oversee the implementation and optimization of HRIS solutions, integrating innovative technologies to enhance automation and user experience.
• Partner with HR and IT leaders to leverage data analytics and reporting tools that inform strategic workforce decisions.
• Ensure compliance, data security, and integrity across all HR systems and services.
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

Desired Profile

A. Minimum Standard Qualifications;

• A Bachelor’s Degree holder or Equivalent with a Minimum of 8 years of job-related experience, of which 2 years must be at the supervisory level.
• Proven experience in managing an HR Services team.
• Strong communication skills – both oral and written.
• Proven ability to design and implement innovative HR processes and services that drive customer satisfaction.
• Demonstrated experience initiating, creating and executing HR policies to align with HR strategy and plans.

B. Other Desired Competencies & Skills;

• A strategic thinker with a passion for talent and proven experience in HR leadership, particularly talent development and acquisition.
• Strong understanding of HR Operations and Administration, HR processes, ERP systems, and data management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects in a transformative environment.
• Strong analytical and problem-solving abilities.
• Exceptional customer service skills.
• Knowledge of compliance with HR-related laws, regulations, and company policies.
• Managerial skills
• Ability to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills.
• Ability to train and develop subordinate skills.
• Ability to foster teamwork among team members.

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae;
• Copies of Notarized Degree/Diploma certificates;
• Relevant certificates;
• Copies of academic papers;
• A photocopy of the Passport/National ID;
• Three referees;

The deadline for submitting application documents (Only PDF Format) is February 09, 2025. Please apply via the link: https://erecruitment.rwandair.com/