Main Responsibilities:

• Conduct training and knowledge sessions across branches for easy cross-selling and appreciation of Trade products. 
• Offer relevant support to the branch network and corporate banking in Trade sales and structuring Trade related deals.
• Develop and maintain a reliable portfolio of Trade customers for a focused growth strategy.
• Follow up resolution of Trade Finance related complaints and queries within agreed SLA to derive customer satisfaction.
• Business development – managing and retaining existing relationships and generating new business in the assigned market segments by providing Trade Finance solutions. This will include increasing the customer base, growth in trade balance sheet and off-balance sheet (agreed targets), increased facility utilization and actively cross-selling other bank products and services. 
• Deliver agreed product and income targets to enhance growth of the Trade Finance proposition.
• Constantly review the Bank’s Trade revenue collection in order to ensure any income leaks are closed.

• Identify and follow up business leads, including but not limited to credit approval, and disbursement within agreed service standards.
• Depute the Trade Finance Manager in attending to Trade Finance matters if out of office.
• Lead, motivate, and continuously develop a credible high performing team.
• Review of portfolio performance
• Customer engagements alongside relationship managers.
• Stakeholder engagements with business functions on business performance
• Monitoring business performance within the assigned ecosystem
• Review and presentation of data and reports to Head and business segments.

Daily Responsibilities. 

1. Attend to both walk-ins and existing customers in need of Trade related services.
2. Handle and ensure timely resolution of customer complaints.
3. Ensure collection of Trade revenues to minimise income leakage
4. Maintain customer relationships through regular visits, calls etc.
5. Identify new business opportunities for cross sale.

Educational qualifications and work experience:

1. Bachelor’s degree in or any business related.
2. Professional qualifications in Trade Finance is an advantage.
3. At least Eight (8) Years’ experience in Banking experience, Relationship Management, Trade Finance, Credit, Foreign payments procedures/ regulations, Team supervision
4. Master's Degree is an added advantage