Senior Relationship Manager Business Banking (1).

Job Purpose: Responsible for driving credit origination, profitability, and growth of Tier 1 SME relationships. The incumbent will provide leadership to other SME Relationship Managers, ensuring effective portfolio management, a strong sales culture, and first-class customer experience in line with the Bank’s strategic objectives for the MSME segment.

Main Responsibilities:

• Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite.

• Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness.

• Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture.

• Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed.

• Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).

• Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions.

• Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients.

• Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio.

• Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments for efficient loan processing and seamless customer experiences.

• Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.

Educational qualifications and work experience:

• Possession of Professional Qualifications in banking is an added advantage.

• Minimum Five (5) years of experience.

• Team Leadership, Sales, Relationship Management, Credit, and general banking