Senior Relationship Manager, Business Banking

Job Purpose:

Responsible for driving credit origination, profitability, and growth of Tier 1 SME relationships. The incumbent will provide leadership to other SME Relationship Managers, ensuring effective portfolio management, a strong sales culture, and a first-class customer experience in line with the Bank’s strategic objectives for the MSME segment.

Main Responsibilities:

1. Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite.
2. Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness.
3. Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture.
4. Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed.
5. Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
6. Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions.
7. Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients.
8. Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio.
9. Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments for efficient loan processing and seamless customer experiences.
10. Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.

Daily Responsibilities.

Credit Pipeline Management: Monitor and update the pipeline of Tier 1 SME lending deals, ensuring timely conversions and adherence to credit policies.

Portfolio Monitoring: Review account activity, address client queries, and ensure the portfolio remains within desired risk parameters.

Team Coordination: Provide daily guidance to SME Relationship Managers, facilitating quick resolution of issues and maintaining focus on performance objectives.

Client Engagement: Conduct regular check-ins with Tier 1 SME clients to reinforce relationships, identify new opportunities, and deliver top-tier service.

Reporting & Feedback: Compile and share regular performance updates with senior management, highlighting wins, challenges, and recommended solutions.

Educational qualifications and work experience:

• Bachelor's level degree in Business Related Field.
• Professional Qualifications in Banking is an added advantage.
• Master’s degree in any related field is an added advantage
• 5 years Minimum experience in Sales and Relationship Management, General Banking, Credit origination and Team Supervision.

Deadline :April 29th, 2026