Support Officer in Charge of Central Secretariat

Job details Central Secretariat Team

Job Title: Support Officer in Charge of Central Secretariat 

Grade: S2

Supervisor: Principal Technical Officer in Charge of Central Secretariat

Location: HQ

Working Mode: Office

Purpose

Support staff play a vital role in ensuring the smooth operation of the Central Secretariat by performing routine tasks on behalf of the entire Rwanda Revenue Authority (RRA).

Key duties and responsibilities

• Manage all correspondences submitted electronically via the E-Correspondence system.
• Answer and handle office phone calls with professionalism and courtesy.
• Receive, dispatch, and track all incoming and outgoing correspondences, ensuring timely responses in accordance with the service charter and applicable fiscal law
• Oversee and follow up on submitted correspondences to ensure the accuracy and effectiveness of all responses.
• Orient, follow up and report all technical correspondences that require special expertise to the competent department/divisions/section for proper responses within a reasonable time,
• Maintain and manage store, office or archival supplies and usage,
• Execute any additional tasks or assignments as delegated by the supervisor.
• Prepare and submit work reports as required

Required Academic Qualification    

Preferred Qualifications

1. Bachelor's Degree in Business Administration specialized in Secretariat studies
2. Bachelor's Degree in Business Administration specialized in Office administration and Management.

Relevant Qualifications

1. Bachelor's Degree in Business Administration specialized in Marketing
2. Bachelor's Degree in Arts specialized in Mass communications, Public Relations or other related fields

Required Trainings

1. Customer Services
2. Microsoft Office (Word, Excel, PowerPoint, Outlook)
3. Office management, organization, and communication skills

Required Competencies

1. Communication
2. Analytical skills
3. Problem solving
4. Adhering to organizational values and diversity
5. Time management
6. RRA Business Acumen

Required Experiences

1. 1 year experience in Customer Care , Secretariat or office management