Job Purpose:

The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.

Main Responsibilities:

• Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
• Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
• Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
• Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
• Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
• Ensure adherence to KYC, AML, and regulatory compliance standards in all banking
• transactions.

• Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
• Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
• Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
• Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience