VACANCY ANNOUNCEMENT

VALUE EXCHANGE RELATIONS OFFICERS

ABOUT FH

FH Association Rwanda (Food for the Hungry) is an International Christian Relief and Development organization with a value proposition “We design, develop, and deliver catalytic solutions that build resilience so that children, families, and communities can flourish”. FH Rwanda has been implementing integrated relief and development projects in Rwanda since 1994. FH Rwanda operates in Ruhango, Muhanga, Gatsibo, Nyagatare, Ngororero, Karongi and Rulindo districts. Our Head Office is located at Umuyenzi Plazza, 2 nd Floor, Kisimenti – Remera.

FH Rwanda has adopted an integrated programming model RFTS (Resilience and Flourishing

Through Systems Transformation) through various specializations: Asset creation, Productive learning, Social Behavior Change, Mental Health & Physical Wellbeing and Disaster Risk Reduction.

FH CULTURE

All we do, and how we do it, seek to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values.

We are seeking to hire a qualified, dedicated and experienced “VALUE EXCHANGE RELATIONS OFFICERS ” to be based in 1 of our 7 Area Programs. The jobholder reports to the Area Program Lead.

SUMMARY OF THE POSITION

The Value Exchange Relationships Officer ensures that stakeholder engagement is closely aligned with FH’s value proposition, program model, and programme outcomes by leading the management and strengthening of relationships with shareholders, investors, and key stakeholders at the Area Program level.

This position is responsible for delivering the impact offers and supports the alignment of all value exchange activities with the program model in a way that is fun, meaningful and builds the assets of our young shareholders and delivers on the promise to the shareholders and investors.

The Value Exchange Relationships Officer plays a crucial role in engaging stakeholders, contributing to realizing the value for the shareholders and investors, fostering collaboration, and ensuring transparency to sustain and expand FH's impact on children and communities.

MAIN KEY RESULTS

1. Service Operations Management

• Support the operational processes of Value Exchange relationships, ensuring efficiency, consistency, and alignment with standards, guidelines and policies.
• Utilize the digital and technology ecosystem, ensuring their optimal use in supporting the relationships between the shareholders and investors.
• Respond to sponsor queries and updates with quality and in a timely manner.

2. Shareholders and Local Partners Engagement

• Engage with the child, family and the community systematically in forging a clear understanding of FH’s role and value exchange offers and experiences.
• Identify and engage with local partners to support and facilitate the implementation of planned activities.
• Ensure that safeguarding and protection practices are rigorously followed at the AP level. Maintain a safe and supportive environment for all participants, particularly children.
• Seek and gather feedback from the shareholders and partners on their experience and provide input for improvement where needed.

3. Child Enrolment and Portfolio Management

• Guide and supportthe selection and registration of children in recurring giving, including child sponsorship, based on global guidance.
• Ensure registration process follows the established portfolio management schedule and ensure that all registrations are complete with quality data.
• Maintain the Registered Children portfolio as per the agreed schedule.
• Monitor data quality and program activities with the AP team to ensure that all relevant data is up-to-date, reported as necessary, and accurately reflects each child’s current status and development.
• Facilitate appropriate follow-up action as needed in coordination with the Development Facilitators based on the child monitoring data.

4. Experience Features Management

• Provide oversight to the execution of Value Exchange (VE) experience features as per the AP level plans and ensure they are delivered as per the schedule.
• Ensure the provision of a consistent and high-quality experience for the shareholders and investors as per the standards.
• Provide training and support to equip the AP teams, volunteers and partners on the implementation of the experience features as per the global standards including the process, content and media.
• Support the development of experience roadmap and the feature design using HCD with the engagement of shareholders.

5. Programming Standards and Alignment

• Collaborate with Development Facilitators and other AP staff to ensure adherence to Sponsorship Minimum Programming Standards, particularly those related to value to the child and the development of key assets.
• Ensure the activities related to value exchange processes are developmentally sound and do no harm.
• Lead the training and capacity strengthening of Development Facilitators and community volunteers on Value Exchange relationship processes, standards, and policies.

6. Organizational Culture

• Champion the promotion of FH culture, mindsets and behaviors in all interactions, serving as a role model.
• Lead the integration of faith-based principles into Value Exchange processes fostering a holistic approach to development.
• Any other duty may be assigned from time to time.

JOB REQUIREMENTS

• Bachelor’s degree in business administration, Communications, Social work, International Development, or a related field.
• A minimum of 5 years of experience with stakeholder engagement, relationship management, or donor relations, preferably in an NGO or international development context.
• Minimum 3 years’ experience in supervisory rolesis required
• Valid Driving License Class A is an Added Value.

OTHER ESSENTIAL REQUIREMENTS 

• A vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor, and full agreement with FH’s Christian beliefs.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• Strong understanding of child sponsorship models, program coordination, and the importance of value exchange in stakeholder relations.
• Knowledge of regulatory and compliance requirements related to donor relations and international development.
• Excellent training and facilitation skills and creativity to engage in meaningful and joyful activities with children.
• Computer application skills, mainly MS Office and mobile or web-based database.

HOW TO APPLY

Interested and qualified candidates should fill in the Job Application Form and attach their cover letter and updated CV/Resume with three professional referees (including email address and day telephone contacts), not later than Friday 13^th December @2pm using the following link: http://41.216.97.161/fhrwjobs

Note:

• Only short listed candidates will be contacted
• Qualified female candidates are strongly encouraged to apply
• If any issues are experienced, please contact us separately at rwanda@fh.org

FH Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Done at Kigali on 29^th November 2024