Department: Fintech
Level: 2H
Location: Kigali, Rwanda
Deadline: Jun 10, 2026
Status: Open
About MTN
Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.
We are an equal employer with a strong culture that looks forward to and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.
Mobile Money Rwanda Limited is therefore Internally and Externally recruiting a highly competent and self-motivated individual for the position below.
Mission/Core purpose of the Job
Provide insights and analysis to improve channel performance, customer experience, and revenue generation. Support the growth and efficiency of Mobile Money channels.
Key Performance Areas
- Monitor performance of Mobile Money channels (agents, merchants, digital channels (apps, USSD, web)
- Track agent and merchant activity, transaction volumes, and service quality.
- Identify underperforming channels and recommend corrective actions.
- Build dashboards for real-time channel monitoring, prepare regular reports on channel KPIs, trends, and customer usage patterns.
- Provide insights to management for strategic decision-making
- Assist in onboarding, training, and monitoring of agents and merchants.
- Ensure adherence to compliance, fraud prevention, and AML/KYC requirements
- Recommend enhancements to channel operations, tools, and customer touchpoints.
- Support rollout of new products and services through channel readiness assessments.
- Liaise with internal teams (sales, compliance, IT) and external partners to resolve issues.
- Coordinate interventions to maintain service uptime and customer satisfaction.
- Identify underperforming regions, agents, or segments.
- Support initiatives to improve agent liquidity and service quality.
Experience
- 2–5 years’ experience in analytics, telecom, fintech, or banking.
- Professional certification of ACCA, CPA or equivalent.
Education Background
- Bachelor’s degree in data analytics, statistics, economics, business or a related field.
- Strong background in data analysis, reporting, and channel operations.
- Experience in Mobile Money or agent network management is an added advantage.
How To Apply
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 10th June 2026. MTN Website portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants' privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
