Job responsibilities

• Answer calls from clients and address their needs, complaints, or other issues or services;

• Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued;

• Utilize software, databases and tools appropriately;

• Propose recommendations for products or services that may better suit client needs;

• Adhere to policies and procedures related to call center management;

• Produce reports of activities;

• Manage equipment and materials put at his/her disposal;

• Perform any other duties assigned by the supervisor.

Qualifications

• Bachelor’s Degree in Public Administration

  0 Year of relevant experience

• Bachelor’s Degree in Administrative Sciences

  0 Year of relevant experience

• Bachelor’s Degree in Sociology

  0 Year of relevant experience

• Bachelor's Degree in Management

  0 Year of relevant experience

• Bachelor's Degree in Communication

  0 Year of relevant experience

• Bachelor's Degree in Journalism

  0 Year of relevant experience

• Bachelor's Degree in Law

  0 Year of relevant experience

• Bachelor's Degree in Development Studies

  0 Year of relevant experience

• Bachelor's Degree in History

  0 Year of relevant experience

• Bachelor's Degree in Social Work

  0 Year of relevant experience

• Bachelor's Degree in Political Sciences

  0 Year of relevant experience

• Bachelor's Degree in Education Sciences

  0 Year of relevant experience

• Bachelor's Degree in Business Administration

  0 Year of relevant experience

• Bachelor’s degree in Social Studies

  0 Year of relevant experience

• Bachelor’s Degree in Media Studies

  0 Year of relevant experience

Required competencies and key technical skills

• Resource management skills

• Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skillsFluency in Kinyarwanda, English and/or French.

• Knowledge of all is an added advantage.

• Communication skills

• Interpersonal skills

• Organizational Skills

• Team working Skills

• Reporting and writing skills

• Collaboration skills