Job Purpose:

The job holder shall review transactions alerts and collate data from the real-time Fraud Management System and other reporting sources with a view to identifying fraudulent transactions, instituting prompt mitigation actions and create awareness on fraud trends across the Bank network.

Main Responsibilities:

• Constantly monitor real time queues and identify high risk transactions, unauthorized transactions and fraudulent accounts.
• Identify fraudulent transactions and institute prompt mitigating action.
• Review and provide resolution to queued transactions within defined SLA to reduce potential revenue losses.
• Review daily reports & compromise alerts to track and prevent fraud.
• Recommend for appropriate holds on accounts identified as having potentially fraudulent issues.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
• Contact customers & banks by phone and emails to verify transactions and resolve fraud-related account issues, if fraud is confirmed, create a case in the Case Management system to initiate investigations and dispute process.
• Facilitate understanding of fraud prevention and detection across the Bank network.
• Track status of resolved items to provide a record of activity and support identification of trends or persistent issues.
• Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.

Daily Responsibilities.

• Alert management and investigations
• Taking necessary action on alerts and creating cases in Case Management system for investigations
• Review of parameters set to optimize fraud prevention and detection
• Contact customers to verify transactions and resolve fraud related issues
• Liaise with customers, Branches and Law enforcement to seek/provide additional information where necessary

Educational qualifications and work experience:

• Bachelor’s degree in computer science, Finance Banking Criminal Justice studies, Law or another relevant field
• Professional qualification in Computer Assisted Audit Techniques (CAAT’s) or related field
• At least Three (3) Years’ experience in Analytical Skills in Fraud Prevention, Use of Fraud Prevention tools, Investigation.
• Master's Degree is an added advantage