IT Help Desk Officers

Job responsibilities

• Perform timely curative and preventive maintenance of ICT equipment;

• Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts;

• Train the end users on the use of up-to-date IT tools and facilities;

• Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court;

• Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related;

• Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.

Qualifications

• Bachelor's Degree in Information and Communication Technology

  0 Year of relevant experience

• Bachelor's Degree in Electronics and Telecommunication Engineering

  0 Year of relevant experience

• Advanced Diploma in Information Management System

  0 Year of relevant experience

• Bachelor's degree in Information Management system

  0 Year of relevant experience

• Advanced diploma in Software Engineering

  0 Year of relevant experience

• Advanced diploma in Computer Science

  0 Year of relevant experience

• Advanced diploma in Computer Engineering

  0 Year of relevant experience

• Advanced diploma in Information and Communication Technology

  0 Year of relevant experience

• Advanced diploma in Electronics and Telecommunication Engineering

  0 Year of relevant experience

• Bachelor's Degree in Software Engineering

  0 Year of relevant experience

• Bachelor's Degree in Computer Science

  0 Year of relevant experience

• Bachelor's Degree in Computer Engineering

  0 Year of relevant experience

Required competencies and key technical skills

• Resource management skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

• Ability to convert high-level customer needs into a technical development strategy

• Ability to manage and troubleshoot TCP / IP networking issues

• Ability to repair PCs and other hardware equipment

• Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;

• Experience in Desktop Support, Network Administration, System Administration

• Analytical skills;

• Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage