Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Manager, Contracting and Acesss

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Manager, Contracting and Acesss. If you thrive in dynamic environments and are committed to client satisfaction through quality medical services for our members, this is the opportunity for you!

The Rwanda Social Security Board aspires to transform towards a modern, high performing institution that is committed towards providing our members with quality medical services in real time and ensuring our members have the best customer experience through our partners.

Reporting to the Head of Medical Insurance, the Manager, Contracting and Acesss will be responsible for overseeing that members of RSSB Medical scheme are accessing quality medical Services at real time through RSSB Partners; and developing and implementing strategies to ensure members have the best possible customer experience. The Manager, Contracting and Acesss will also be responsible for developing and implementing strategies to improve contract management, enhance relationships with healthcare providers and other stakeholders, and ensure the efficient delivery of RSSB services through effective contracting.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

Key Duties and Responsibilities

1. Monitor the flux of medical benefits in order to identify health facilities where placement of Medical Access Facilitators is needed.

2. Oversee the preparation of deployment plan for Medical Access Facilitators and coordinate implementation of the plan.

3. Negotiate and manage contracts with healthcare providers, hospitals, clinics, and other service providers.

4. Monitor contract performance and compliance, addressing any issues promptly.

5. Ensure that contracted health service providers abide by RSSB standards for enhanced customer experience.

6. Develop and implement contracting strategies for healthcare providers, pension services, and other relevant stakeholders.

7. Monitor and control services provided to members through regular inspection visits of health service providers.

8. Represent RSSB in meetings, conferences, and forums related to social security access and contracting.

9. Collaborate with internal teams to ensure alignment of contracting and access strategies with overall organizational goals.

10. In collaboration with the Corporate Affairs function, craft a communication strategy to the medical scheme members on benefits package and health service providers in partnership with the scheme.

11. Ensure all contracting and access processes comply with relevant laws, regulations, and RSSB policies.

12. Follow up the accident cases traceability, initiate subrogation process and ensure that related repayments are made.

13. Oversee all activities related to medical fraud management including fraud prevention, detection and investigation and recommend action to be taken by competent authorities.

14. Identify and mitigate risks related to contracting and service access.

15. Prepare regular reports on contract performance, access metrics, and other relevant data for senior management.

16. Stay informed about changes in social security legislation and industry best practices.

17. Coordinate customer satisfaction surveys and evaluate processes and workflows; perform root cause analysis, identify and recommend improvement opportunities to ensure customer satisfaction.

18. Develop policies, procedures and workflows to ensure consistent client satisfaction.

19. Coordinate the preparation of strategic and business plans and their related budgets and ensure their implementation.

Key Qualifications and Experience

The successful candidate must have at least:

• Master’s Degree in a Clinical Medicine Field, Pharmacy, Public Health, Hospital Management, Business Administration, Marketing, Public Relations, Communication or any other relevant field preferably with 4 years’ relevant experience, 2 of which should have been in a senior officer role.

OR

• Bachelor’s Degree in Medicine, Pharmacy, Public Health, Hospital Management, Business Administration, Marketing, Public Relations, Communication or any other relevant field preferably with 6 years’ relevant experience, 2 of which should have been in supervisory role.

Key competencies

Technical Competencies:

1. The incumbent must possses solid knowledge in Pharmacy Industry and Pharmacy Sector Regulations and Standards

2. The role holder should have knowledge of public health policies

3. The role holder should have strong background in clinical medicine

4. The role holder should posses benefits analysis and planning skills

Behavioral Competencies:

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;

2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;

3. Must be open to change and adapt established methods for new uses within the institution

Additional Information:

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Tuesday, 11 March 2025

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

RSSB is an Equal Opportunity Employer