PKI Registration And Support Officers
Rwanda Information Society Authority (RISA)
Job Description
Job responsibilities
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Verification of the applicant’s information and provision of related digital certificate services;
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Responds to inbound phone calls, customer requests, and emails to ensure that effective action is taken;
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Assists users using appropriate and trusted methods/tools;
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Uses procedures, policy manuals, knowledge base and other reference materials to assisting or resolving customer issues;
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Provides cancellation quotes based on state-specific requirements and contract terms;
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Handling customer requests from beginning to end;
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Provides information on required user guide;
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Evaluates and processes the claims, from customers Maintains accurate log of claim at every step of the process;
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Works with Trust Services delivery Manager on the following user claims. Report claims regularly;
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Makes escalated judgement decisions and provides resolution as dictated by internal policy;
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Working as a team member focusing on customer service;
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Perform any other duties as assigned by supervisors.
Qualifications
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Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor's Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Bachelor’s Degree in ICT Engineering
0 Year of relevant experience
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Bachelor's Degree in Information Technology Management
0 Year of relevant experience
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Bachelor's Degree in Information Systems
0 Year of relevant experience
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Bachelor of Science in Information Technology
0 Year of relevant experience
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Bachelor's Degree in Information Technology
0 Year of relevant experience
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Bachelor’s Degree in Business Information Technology
0 Year of relevant experience
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Bachelor’s in Information Sciences
0 Year of relevant experience
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Advanced Diploma in Information Sciences
0 Year of relevant experience
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IT Network Infrastructure
0 Year of relevant experience
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Advanced diploma ( A1) in Business Information Technology
0 Year of relevant experience
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Bachelor's Degree in Computer Applications
0 Year of relevant experience
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Advanced Degree in Information systems
0 Year of relevant experience
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Bachelor's degree in Information Management system
0 Year of relevant experience
-
Bachelor's Degree in Internet of Things
0 Year of relevant experience
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Advanced Diploma in Computer Application
0 Year of relevant experience
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Bachelor's Degree in Network Engineering
0 Year of relevant experience
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Bachelor's degree in Computer programming
0 Year of relevant experience
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Bachelor's degree in Information Security
0 Year of relevant experience
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Bachelor’s degree in Networking
0 Year of relevant experience
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Advanced Diploma in Information Technology
0 Year of relevant experience
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Bachelor of Science in Internet Systems
0 Year of relevant experience
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Advanced Diploma of Science in Internet Systems
0 Year of relevant experience
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Advanced Diploma (A1) in Network Engineering
0 Year of relevant experience
-
Advanced Diploma in Computer Programming
0 Year of relevant experience
-
Advanced Diploma (A1) in Information Security
0 Year of relevant experience
-
Advanced Diploma in Internet of Things
0 Year of relevant experience
-
Advance Diploma in Information Management
0 Year of relevant experience
-
Bachelor's Degree in Information Management
0 Year of relevant experience
-
Advanced diploma in Computer Science
0 Year of relevant experience
-
Advanced diploma in Computer Engineering
0 Year of relevant experience
-
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
-
Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
-
Bachelor's Degree in Computer Science
0 Year of relevant experience
-
Bachelor's Degree in Computer Engineering
0 Year of relevant experience
Required competencies and key technical skills
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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Customer care skills
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Analytical skills;
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Communication and Collaboration Skills
