Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Senior Solution Engineer

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Senior Solution Engineer. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

This role offers a unique opportunity to be at the forefront of developing and implementing cutting-edge business solutions that enhance our business processes. You will leverage your deep understanding of Microsoft 365 solutions, Oracle ERPs, SAP, or modern business applications to drive innovation and efficiency.

The Senior Solution Engineer will be responsible for the implementation, maintenance, and ongoing support of our Enterprise and ERP Solutions and systems. The ideal candidate will have a deep understanding of Microsoft 365 solutions, Oracle ERPs, or SAP or modern business applications.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity.

Key Duties and Responsibilities

• Develop and implement business solutions for our business processes.

• Design, configure, and support business systems, applications, and databases.

• Troubleshoot and resolve enterprise application issues.

• Monitor and optimize system performance.

• Provide technical support and troubleshooting for existing ERP systems

• Develop and maintain documentation and procedures related to ERP systems

• Manage and maintain system security and integrity.

• Ensure compliance with applicable policies and procedures.

• Train users on enterprise system use and features.

• Collaborate with other technical staff to develop and implement solutions.

• Provide technical support to users

• Learn new commercial solutions from vendors (ERP or any other internal application etc.Provide in-house customization for IT solutions

• Work with business representatives to draft required needs which will be implemented by vendor into a digital solution

• Work on the customization of internal tools and work closely work with software vendors

• Performing analysis on software application functionality and suggesting improvements.

• Ensuring effective front-end and back-end functionality of applications.

• Consulting with the engineering team, internal users, and clients to improve application performance.

• Managing code migration across environments to ensure continued and synchronized functionality.

• Establishing the root causes of application errors and escalating serious concerns

• Perform any other duties related to application/system field as may be assigned from time to time

Key Qualifications and Experience

The successful candidate must have at least:

• Bachelor's Degree in Computer Science, Information Technology, or any relevant field

• Must have 3 years relevant experience or any similar experience in service delivery, engineering or has been part of a large business enterprise solution implementation team for a minimum period of 2 years

Key competencies

Technical Competencies:

1. Good understanding of Oracle ERP technologies and Oracle modules

2. Proven excellent ability to adapt to new solutions and tools for performance management

3. Strong skills in scripting language like Python, .NET, java, TS, etc

4. Knowledge of modern enterprise systems, applications, and databases.

5. Working knowledge of SQL, HTML, Java, Javascript, and other programming languages.

6. Proficiency with Microsoft Office and other modern business solutions.

7. Familiarity with system integration and web services.

8. Ability to quickly learn and adapt to new technologies.

Behavioral Competencies:

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;

2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;

3. Must be open to change and adapt established methods for new uses within the institution;

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Wednesday 11, December 2024.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address. Also, attach copies of your academic and professional qualifications.

RSSB is an Equal Opportunity Employer