IT Support Engineer

A Reinstall the operating system first B Replace the motherboard immediately C Identify the problem and gather information D Close the ticket without testing

A It automatically fixes the problem B Changes are never relevant C It avoids documenting the issue D Recent changes can help identify the likely cause

A Use business impact, urgency, and the agreed service-level targets B Handle only the easiest tickets C Always prioritize the newest ticket D Choose users based on job title alone

A System Login Authorization B Service Level Agreement C Software License Application D Secure Link Address

A Encrypt all hard drives automatically B Replace network switches C Record, assign, track, and document support requests D Increase internet bandwidth

A Never; all incidents must be solved by one technician B Whenever a user asks a second question C Only after deleting the logs D When it exceeds your authority, skill, or response target, or requires another team

A A temporary way to restore service while the underlying cause may remain B A permanent root-cause fix in every case C A record of a user's password D A type of network cable

A Closing tickets without investigation B Finding the underlying reason an incident occurred C Replacing every device in a department D Changing all user passwords monthly

A The user's password B Only the technician's initials C The cause if known, actions taken, tests performed, and outcome D Unrelated personal details

A A completed asset inventory B Every planned maintenance activity C A new employee joining the company D An unplanned interruption to or reduction in the quality of an IT service