IT Support Engineer

A The underlying cause or potential cause of one or more incidents B A ticket that has no description C A user requesting a new mouse D A scheduled staff meeting

A Prevent all changes forever B Assess, authorize, schedule, and control changes to reduce risk C Allow undocumented production changes D Remove the need for backups

A It removes the need to ask questions B It guarantees the issue is hardware-related C It helps validate symptoms and test whether a fix works D It makes documentation unnecessary

A Make unrelated changes B Close the ticket without checking C Delete all diagnostic evidence D Verify service is restored and confirm the result with the user when appropriate

A Documents a problem whose root cause is understood and may include a workaround B Stores the user's login password C Lists only available office chairs D Tracks printer toner colour

A The ticket is assigned to the first technician forever B The user's issue is resolved during the initial contact without a follow-up C The issue is escalated before diagnosis D The user calls the wrong number

A It replaces technical remediation B It hides the impact from management C It sets expectations and keeps affected users informed D It prevents the need for incident records

A A scheduled lunch break B Any request for a mouse pad C A routine password change D An incident with significant business impact requiring coordinated response

A To identify issues and reduce the risk of disrupting production B To avoid keeping a change record C To guarantee no future incidents D To remove the need for rollback planning

A A plan for deleting all backups B A documented way to return to a previous working state if a change fails C A user's password recovery phrase D A list of new hires