Job Purpose

Responsible for Departure control system delivery to ensure efficient planning, and 24/7 DCS support for KGL and outstation's help desk function.

Key Duties and Responsibilities:

• Establish and implement appropriate control methods to guarantee the correct usage of the DCS in all RwandAir network
• Cross-check flight initialization times
• Manage the accurate tagging of baggage, ensuring compliance with weight and size limits, and resolve any baggage-related issues.
• Monitor DCS for any technical issues, flight delays, or anomalies, and troubleshoot in collaboration with IT or Amadeus teams.
• Ensure compliance with airline policies, aviation security regulations, and customs or immigration requirements for departing passengers.
• Input and verify Advanced Passenger Information (API) and Electronic Travel Authorization (ETA) details to meet country-specific entry requirements.
• Prepare and submit flight-related reports, including passenger statistics, flight discrepancies, and any incidents during check-in or boarding.
• Take the lead in handling flight disruptions, such as delays or cancellations, ensuring transfer of passengers to the next available flights to minimize inconvenience.
• Oversee the planning and execution of DCS projects, such as system upgrades or new feature rollouts, ensuring proper implementation in alignment with airline policies and operational needs.
• Act as the primary point of contact for DCS-related partnerships with other airlines, managing system integrations, interline agreements, and the implementation of shared processes.
• Coordinate and execute testing of new DCS features or system integrations, ensuring compatibility and smooth operation with partner airlines and internal processes.
• Serve as the DCS system administrator, responsible for configuring and maintaining business rules, to ensure the system operates in alignment with the airline's business objectives.
• Oversee and manage the flight departure plan.

• 24/7 DCS support for KGL and outstations- help desk functions
• Be the liaison between Amadeus and WB for all DCS-related matters
• Work in collaboration with other relevant department to guarantee systems and processes are in place to avoid irregularities
• Track, compile, elaborate and publish ground operations statistics and performance reports for all stations.
• Control and allocate all sign codes for passenger handling staff for Amadeus and other carriers
• Review and improve check-in processes and procedures
• Implement strategies to detect and mitigate fraudulent activities related to passenger data, and baggage handling, ensuring compliance with security regulations and safeguarding airline interests and revenue.
• Manage the setup of new destinations within the DCS, including configuring airport codes, baggage policies, customs requirements, and system integrations to ensure smooth operations for newly added routes
• Reports safety hazards and incidents identified during daily operations to the supervisor.

Desired Profile: Required education, Experience, and Abilities

• University degree in Information Technology (IT) or Computer Science, with at least 3 years’ experience.
• Experienced in delivering service in a demanding environment
• Problem-solving and Decision-Making Abilities
• Attention to Detail
• Knowledge of airport services operations.
• Commercial acumen with an overall knowledge of airline operations.
• An excellent command of the English language (written and verbal) is essential.
• Financial awareness.
• Process oriented
• Knowledge of IATA recommendations to airlines/travel agencies for selling in the market
• Understanding IATA regulations, immigration rules, customs policies, and security standards is essential
• Experience in configuring and managing system settings
• Experience in managing airline or IT-related projects is a plus

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae;
• Copies of Notarized Degree/Diploma certificates
• Relevant certificates;
• Copies of academic papers;
• A photocopy of the Passport/National ID;
• Three referees The deadline for submitting application documents (Only PDF Format) is December 29, 2024. Please apply via the link: https://erecruitment.rwandair.com/