Lead, Registration & Savings, EjoHeza

Exeiting Career Opportunity at the Rwanda Social Security Board (RSSB) - Lead, Registration & Savings, EjoHeza

Are you ready to embark on a transformational journey? We are seeking a Lead, Registration & Savings to drive the growth and quality of EjoHeza's member base by owning three interlocked mandates:

(a) scalable, frictionless member registration and onboarding;

(b) savings behavior change and contribution growth across the active member base; and

(c) a data and analytics to generate actionable intelligence to manage the full member lifecycle through a structured Customer Value Management (CVM) programme.

The Lead is expected to operate as both an operational and analytics-led strategist translating data into campaigns, product optimizations, and process improvements that compound into a more engaged, and more financially resilient saver base. The role sits at the intersection of member acquisition, behavioural savings design, and performance intelligence, and is responsible for ensuring these three functions operate as a coherent, self-reinforcing system.

Reporting to the Manager, Mobilization and Registration, the role has two direct reports: Senior Officer, Registration and Senior Officer, Savings

If you thrive in a dynamic and collaborative environment and are committed to innovation, operational excellence, then we are looking for you.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely:
Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf, which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country's financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate RSSB is strengthening EjoHeza to expand social protection coverage, improve member experience, grow regular savings and use data for better decisions. We are looking for professionals who combine operational discipline, integrity, member focus and practical use of digital and data tools.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you

Key Duties and Responsibilities

• Translate EjoHeza targets into monthly and quarterly registration, activation, savings, CVM and data-quality plans with clear ownership and measurable outputs.
• Manage and performance-review the Registration and Senior Savings team, ensuring daily operational execution discipline
• Design, maintain and enforce SOPs, controls, turnaround standards and escalation paths for all registration and savings processes.
• Implement and refine customer acquisition strategies in close collaboration with mobilization teams, ensuring that registration activity converts into first contributions within a defined activation window (target: ≤ 30 days).
• Drive digital-first registration: promote mobile, USSD, and app-based onboarding; track digital registration share as a primary performance indicator.
• Oversee data integrity at point of registration - completeness, accuracy, and deduplication - as the essential foundation for all downstream CVM and analytics work.
• Oversee member onboarding quality across self, group, dependent and default registration, with specific attention to registration-to-first-contribution conversion.
• Set and monitor member data quality standards covering identity, location, contact details, consent, sponsor, channel attribution and contribution records.
• Set the reconciliation standard for all contribution channels and monitor unresolved items, unallocated balances, exception cases and aged issues.
• Review savings-side financial outputs before escalation, including reconciliation summaries, contribution reports, NAV-related checks, co-contribution reports and reversal files.
• Own the contribution reversal and transaction exception framework, including eligibility checks, documentation, approval flows, registers and member communication standards.
• Manage working-level SLA performance with banks, mobile money operators, the custodian and relevant system partners.
• Design CVM interventions to grow regular contributions, reactivate dormant savers and improve member engagement.
• Use BI dashboards, cohort analysis and operational data to identify funnel bottlenecks, channel failures, member behaviour patterns and priority interventions.
• Produce a monthly performance scorecard covering registration, activation, contribution growth, active savers, frequent savers, dormancy, reconciliation and SLA risks.
• Coordinate process re-engineering, audit findings remediation and control improvements affecting registration and savings operations.
• Work with IT, Finance, Communications, CX, Partnerships, field teams and external partners to resolve operational blockers and improve member journeys.
• Build capability in the Registration and Savings teams through coaching, work planning, documentation, succession planning and disciplined performance follow-up.

a. Key Qualifications and Experience
The successful candidate must have at least:

• Bachelor's degree in Finance, Economics, Statistics, Data Analytics, Information Systems . A Master's degree, Project management certification, data analytics certification or CVM/CRM training is an added advantage.
• At least six (4) years of relevant experience in business intelligence, financial operations,
• pension or savings administration, digital financial services, data-driven operations, customer operations or social protection programmes.
• At least two (2) years of experience supervising teams or managing operational workstreams
• with measurable targets is an added advantage
• Experience in registration, onboarding, contribution processing, reconciliation, exception management, reporting and process improvement.
• Experience using data, BI dashboards, segmentation or campaign analytics to improve operational performance or member/customer outcomes.
• Experience managing partner SLAs or operational relationships with banks, mobile money operators, identity agencies, custodians or technology teams is an advantage.

b. Key competencies
Technical Competencies:

• Operations management across registration, savings, reconciliation and member lifecycle processes.
• Financial controls, transaction exception management and audit remediation.
• BI, dashboard interpretation, cohort analysis, segmentation and performance scorecards.
• CVM design, member retention, dormancy reactivation and savings behaviour interventions.
• Process re-engineering, SLA management and control documentation.
• Working knowledge of SQL, Power BI, Excel or similar analytics tools is strongly preferred.

Behavioural Competencies:

• Strong ownership of results, controls and team delivery.
• Structured manager who turns broad priorities into executable plans.
• Data-driven, direct and comfortable escalating bad news early.
• Collaborative across IT, Finance, CX, Communications, field teams and external partners.
• Coaches staff, sets standards and follows through consistently.

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to submit your application online by Friday 5th June 2026.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address. Also, attach copies of your ID, academic and professional qualifications. Please upload this as one document renamed to both your names.

Young people are encouraged to apply, and RSSB reserves the right to add additional shortlisting criteria not mentioned in the job posting in case of many applicants.

Application Portal: Please Apply Here

Only successful candidates will be contacted.

Expiration Date: 05th/06/2026

RSSB is an Equal Opportunity Employer