Job Description
Job responsibilities
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Maintain regular contact with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity;
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Become a product expert, with strong understanding in configurations and data integration;
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Work cross-functionally internally to solve configuration challenges;
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Be proactive with issue resolution;
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Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required;
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Drive the efforts of technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients;
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Maintain ongoing reporting of partner/client status and activities;
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Collaborate with the Partner Management group and support partner vetting, sales, marketing, and training activity as needed;
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Perform any other duties as assigned by supervisors.
Qualifications
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Bachelor's Degree in Information and Communication Technology
3 Years of relevant experience
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Bachelor's Degree in Electronics and Telecommunication Engineering
3 Years of relevant experience
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Master’s Degree in Computer Science
1 Years of relevant experience
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Master’s Degree in Computer Engineering
1 Years of relevant experience
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Master’s Degree in Information and Communication Technology
1 Years of relevant experience
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Bachelor's Degree in Information Management Systems,
3 Years of relevant experience
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Master's Degree in Information Management Systems,
1 Years of relevant experience
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Bachelor’s Degree in ICT Engineering
3 Years of relevant experience
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Master’s Degree in ICT Engineering
1 Years of relevant experience
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Bachelor's Degree in Information Technology Management
3 Years of relevant experience
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Master's Degree in Information Technology Management
1 Years of relevant experience
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Advanced Diploma in Information Management Systems
3 Years of relevant experience
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Bachelor’s Degree in Business Information Technology
3 Years of relevant experience
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Bachelor’s in Information Sciences
3 Years of relevant experience
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Advanced Diploma in Information Sciences
3 Years of relevant experience
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Master's Degree in Electronics and Telecommunication Engineering
1 Years of relevant experience
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Advanced diploma ( A1) in Business Information Technology
3 Years of relevant experience
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Bachelor's Degree in Computer Applications
3 Years of relevant experience
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Master’s Degree in Business Information Technology
1 Years of relevant experience
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Masters degree Of information sciences
1 Years of relevant experience
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Master's Degree in Computer Application
1 Years of relevant experience
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Advanced Diploma in Computer Application
3 Years of relevant experience
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Bachelor's degree in Computer programming
3 Years of relevant experience
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Master's degree in Computer programming
1 Years of relevant experience
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Bachelor's degree in Information Security
3 Years of relevant experience
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Master's degree in Information Security
1 Years of relevant experience
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Advanced Diploma in Information Technology
3 Years of relevant experience
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Advanced Diploma in Computer Programming
3 Years of relevant experience
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Advanced Diploma (A1) in Information Security
3 Years of relevant experience
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Advanced diploma in Computer Science
3 Years of relevant experience
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Advanced diploma in Computer Engineering
3 Years of relevant experience
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Advanced diploma in Information and Communication Technology
3 Years of relevant experience
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Advanced diploma in Electronics and Telecommunication Engineering
3 Years of relevant experience
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Bachelor's Degree in Computer Science
3 Years of relevant experience
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Bachelor's Degree in Computer Engineering
3 Years of relevant experience
Required competencies and key technical skills
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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Good interpersonal communication skills & ability to work with others under pressure and solve problems
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Proficient in designing, writing, editing, and debugging programs and databases
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Analytical skills;