Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Policy and Change Management Analyst

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Policy and Change Management Analyst. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

If you have what it takes to work closely with a team of change-makers and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. Your contribution will steer organisational transformation towards providing soci0-economic well-being, long-term stability and prosperity for Rwandans.

Reporting to the Manager, Change & Corporate Performance, the Policy and Change Management Analyst will be responsible for drafting policies, developing and implementing change management strategies and plans to maximize employee adoption and usage and minimize resistance.. 

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key duties and responsibilities

1. Conduct in-depth policy analysis to identify gaps, redundancies, and areas for improvement in existing RSSB policies

2. Participate in the development of RSSB internal rules and regulations as required

3. Monitor the effectiveness of implemented policies and change initiatives, providing feedback and recommendations for improvement.

4. Participate in the development of change management plans and initiatives for projects and operations of RSSB, including training and communications for awareness purposes; and ensure all staff are aligned to the annual plans set

5. Devise strategies to enhance efficiency in service delivery to RSSB members and ensure satisfaction among members

6. Develop risk management strategies to mitigate potential resistance to change and ensure the successful adoption of new policies

7. Prepare change management strategies to reduce expenses, increase revenue, and maximize efficiency at RSSB

8. Coordinate the change management activities within a structured process framework that has been approved by RSSB Leadership

9. Design the strategic approach to managing change and support operations that fall within the domain of change management

10. Evaluate the change impact and organizational readiness to limit potential risks

11. Evaluate the risk of change and provide actionable guidelines on reducing the impact and ensure the implementation and monitoring

1. Evaluate resistance in adopting the change at the user, process, and technology levels and recommend mitigation measures to reduce resistance

2. Manage the change portfolio, which allows the RSSB to prepare for and successfully adopt the change across the business

3. Collaborate with project teams within RSSB to ensure the successful execution of the end-to-end change management strategy

4. Build executive presentations related policy development and change management

5. Provide technical support in the development of policy guidelines and manuals to assist staff in understanding new procedures.

6. Perform any other duties related to Change Management function as may be assigned from time to time

Knowledge, experience, and qualifications required

• Master’s Degree in Business Administration, Public Policy, Economics, Project management, Operations Management, Strategic Management, Statistics, or any other relevant field

OR

• Bachelor’s Degree in Business Administration, Public Policy, Economics, Statistics, or any other relevant field preferably with 2 years’ relevant experience

Key competencies

Technical Competencies:

1. The role holder must have knowledge in change management and policy formulation skills

2. The job holder must have strategic and business planning skills

3. The incumbent should have monitoring and evaluation skills

4. The job holder must be proficient in research and innovation

5. The job holder must have ability to analyse data and draw inferences 

Behavioral Competencies:

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;

2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;

3. Must be open to change and adapt established methods for new uses within the institution;

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to submit applications online by Tuesday, 18th March 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

RSSB is an Equal Opportunity Employer