Senior Officer, Savings, EjoHeza

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - - Senior Officer, Savings, EjoHeza

Are you ready to embark on a transformational journey? RSSB is recruiting a Senior Officer, Savings to strengthen EjoHleza contribution processing, financial controls, reconciliation, savings growth and Customer Value Management (CVM) execution.

Reporting to the Lead, Registration & Savings, the role is responsible for the accuracy, timeliness and integrity of member savings records across mobile money, bank, standing order, group savings and other contribution channels. The role also supervises Officers, Savings and supports targeted campaigns to increase regular saving and reduce dormancy.

If you thrive in a dynamic and collaborative environment and are committed to innovation, operational excellence, then we are looking for you.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely:
Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf, which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country's financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is RSSB is strengthening EjoHleza to expand social protection coverage, improve member experience, grow regular savings and use data for better decisions. We are looking for professionals who combine operational discipline, integrity, member focus and practical use of digital and data tools.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you

Key Duties and Responsibilities

• Manage end-to-end contribution processing across self-savings, saving for another person, group savings, standing orders, default contributions and approved reversals.
• Verify declarations and payments, ensure accurate allocation to member accounts, and maintain complete transaction audit trails in the EjoHeza system.
• Reconcile partner collection records, bank statements, mobile money records, custodian receipts and EjoHeza system records within agreed timelines.
• Maintain and reduce unallocated contribution balances by identifying root causes, following up unresolved cases and escalating aged items with clear evidence.
• Monitor settlement compliance by banks, mobile money operators and the custodian, and escalate delays or recurring breaches to the Lead.
• Review contribution-related NAV/unitisation inputs and raise discrepancies affecting member balances, pending credits or invested balances.
• Manage contribution reversal requests with complete documentation, maker-checker controls, approval records and communication to affected members or partners.
• Maintain audit-ready records for transactions, reconciliations, settlements, reversals, co-contributions and exception cases.
• Prepare savings-side inputs for statutory reporting, financial reporting, actuarial data packs and management performance reports.
• Execute CVM campaigns covering regular contribution growth, standing order adoption, dormant saver reactivation, retention and targeted member nudges.
• Analyse contribution trends by channel, geography, member segment, employer, cooperative and payment type, and prepare monthly insights for management action.
• Coordinate member savings communications, including account statements, transaction notifications, failed transaction follow-up and query resolution.
• Supervise Officers, Savings by allocating work, reviewing outputs, coaching on controls and CVM execution, and tracking performance against targets.
• Maintain and improve saving SOPs, controls, registers and process termplates to reduce mamal errors and dependency on individual staff knowledge.
• Work with Finance, IT, Communications, Partnerships, banks, mobile money operators and the custodian to resolve savings channel and system issues.

a. Key Qualifications and Experience

The successful candidate must have at least:

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, Statistics, Data Analytics or a related field.
• CPA, ACCA or formal training in financial controls, SQL, BI tools or data analytics demonstrated competencies is an added advantage.
• At least two (2) years of relevant experience in financial operations, accounting, savings administration, pension administration, digital financial services or a related field.
• Demonstrated experience in reconciliation, account management, exception handling, reporting and financial control processes.
• Experience working with mobile money, bank integrations, USSD, digital savings channels or bulk contribution processing.
• Exposure to customer value management, member retention, dormancy reactivation, savings growth campaigns or similar lifecycle management work.
• Experience supervising a small team or reviewing the work of collaborators is required.
• Experience in a pension, social security or long-term savings environment is an advantage.

b. Key competencies

Technical Competencies:

• Contribution processing, reconciliation and exception management.
• Financial controls, audit trails, fund accounting basics and NAV-related checks.
• Digital payment operations, including mobile money, bank channels, USSD and standing orders.
• CVM execution, segmentation, campaign tracking and retention reporting.
• Advanced Excel; working knowledge of SQL, Power BI, Superset or similar BI tools is an advantage.
• Understanding of pension, savings or social security administration is an advantage.

Behavioural Competencies:

• High accuracy and personal accountability for financial records.
• Data-driven, structured and proactive in resolving issues before they age.
• Clear communicator with Finance, IT, partners and member-facing teams.
• Member-focused and able to translate savings issues into practical service improvements.
• Collaborative team supervisor who coaches, follows up and enforces standards.

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to submit your application online by Friday 5th June 2026.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address. Also, attach copies of your ID, academic and professional qualifications. Please upload this as one document renamed to both your names.

Young people are encouraged to apply, and RSSB reserves the right to add additional shortlisting criteria not mentioned in the job posting in case of many applicants.

Application Portal: Please Apply Here

Only successful candidates will be contacted.

Expiration Date: 05th/06/2026

RSSB is an Equal Opportunity Employer