Visa Assistant

Visa Assistant (NIV/IV)

Vacancy Announcement: KIGALI-2026-001

The Embassy of the United States of America in Kigali is recruiting for Visa Assistants (NIV/IV). The position is open to All Interested Candidates/All Sources and available to start immediately.

Duties: The Visa Assistant (NIV/IV) performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) and immigrant visa (IV) services, in accordance with the Consular Section's standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a Consular Section that addresses a wide range of applicants in person and via correspondence daily. The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling, this can include the ability to rotate between the NIV and IV sections if necessary.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a Public Trust clearance.

• All selected candidates will be subject to a background investigation  

Selected candidate must be able to begin working within a reasonable period of time [Two (2) Weeks] upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

• Completion of two years of college or university studies is required.

Evaluations:

• You will be evaluated against the qualifications and requirements in this vacancy announcement. 
• You may be asked to complete a pre-employment language or skills test.

• You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

• A minimum of two (2) years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

Language: 

• Fluency in speaking/reading/written English is required.
• Fluency in speaking/reading/written Kinyarwanda is required.

Job Knowledge:

• Good understanding of local governmental organisations, immigration law and practices, and cultural and social practices.

Skills And Abilities:

Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point is required. Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must be able to apply good judgement in evaluating evidence, protecting sensitive information, and applying regulations correctly.

All applications must be submitted via Electronic Recruitment Application (ERA) by April 30, 2026.

Full announcement and application procedures are available on https://rw.usembassy.gov/jobs/

Only shortlisted candidates will be contacted. 

Please note that e-mailed applications are not accepted. Only applications submitted through
our Electronic Recruitment Application will be considered.