IT Support Engineer

A End the call immediately B Argue that the issue is the user's fault C Listen calmly, acknowledge the impact, and ask focused questions D Ask the user to post credentials publicly

A It prevents the need for consent B Jargon is required by all SLAs C It makes troubleshooting unnecessary D Clear language helps users understand the issue and required actions

A Obtain appropriate consent and follow organizational security policy B Connect secretly to any device C Ask the user to disable every security control D Copy personal files without authorization

A A list of every employee's private messages B A record of equipment and software, ownership, status, and related details C A network speed test D A set of email templates

A It replaces user communication B It guarantees every issue is solved instantly C It enables continuity, repeatable troubleshooting, audits, and knowledge sharing D It makes security controls unnecessary

A Sets the colour of network cables B Lists only hardware purchase prices C Replaces the operating system D Defines permitted and prohibited use of organizational IT resources

A Record only necessary information and protect it according to policy B Include passwords for convenience C Copy it into public notes D Send it to personal email

A Repairs broken laptop hinges B Allows authorized remote access to a computer's desktop or session C Adds physical RAM D Replaces a firewall

A To speed up DHCP B To improve screen resolution C To prevent disclosure to unauthorized people D To reduce disk fragmentation

A A hardware cooling component B A list of private passwords C A replacement for all ticket records D Reusable guidance for common issues, procedures, and solutions