IT Support Engineer

A Explain the restriction and follow the approved exception or escalation process B Do it secretly C Disable the policy for everyone D Delete the request

A It removes the need for backups B It records what changed, when, why, who approved it, and the outcome C It hides the change from other teams D It automatically resolves future incidents

A Deletes the asset inventory B Ensures all users get administrator rights C Ensures new staff receive required equipment, accounts, access, and guidance D Disables MFA for new staff

A Keep the former employee's account active B Leave all data accessible to anyone C Discard it without authorization D Collect, inspect, update inventory, and securely wipe or reassign it according to policy

A Confirm the outcome, document the resolution, and close it according to process B Close it before testing C Remove all notes D Mark it resolved even if the user is still blocked

A Replace the laptop's RAM immediately B The URL, site status, browser errors, DNS, proxy, and any access restrictions C Reinstall every application without diagnosis D Change the printer toner

A Repairs a broken screen B Deletes the user's domain account C Removes stored web resources that may be stale or corrupted D Increases physical RAM

A A printer protocol B A type of network cable C A BIOS setting D A small add-on that adds or changes browser functionality

A To reduce malware risk and maintain licensing and supportability B To bypass software licensing C To disable endpoint protection D To guarantee every application is free

A Changing the user's desk location B Checking whether the app works with the OS, dependencies, permissions, and supported versions C Replacing the office router first D Deleting every user profile