Job Purpose: This job holder is responsible for the overall leadership, management, growth, and profitability of the Digital Banking Business and implementation of an efficient and effective sales culture, relationship and portfolio management, and delightful customer experience particularly within the Digital Banking portfolio and in the whole bank in general

Main Responsibilities:

• Develop, grow and monitor innovative Digital Banking product solutions with the aim of ensuring that the portfolio remains profitable, competitive and promptly reacts to changes in both the internal and external environment.
• Take a proactive role in the development of the strategic direction of Digital Banking, through leading the development of the unit’s strategic plan, as well as ensuring that the Bank’s objectives as related to Digital banking are met.
• Forecast, plan, implement and monitor all Digital Banking sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.

• Organize and manage the available Digital Banking human and physical resources.
• Co-ordinate all Digital Banking activities and liaise with other business functions and departments for all Digital Banking requirements.
• Develop new products and reshape the existing to meet customer needs and grow market share.
• Create and maintain partnership to develop business.
• Ensure a delightful customer experience within Digital Banking through resolution of all related customer inquiries and timely closure of cases raised.
• Make regular branch visits to cascade the strategy, support in deals generation, discuss Digital Banking performance and agree on performance improvement plans with Branch Managers and Branch staff.
• Monitor and Manage customer complaints, constantly review service delivery standards, and position staff in a way, which ensures maintenance of the highest service standards.
• Conduct continuous evaluation of customer's financial position, risk appetite and product preferences.
• Review the market situation and client needs from time to time to provide suitable solutions.
• Attend client events for networking and marketing the Bank services and products.

Daily Responsibilities:

• Customer Relationship Management.
• Stakeholder engagement to ensure Digital Banking strategy has required support and focus.
• Conduct periodic review to ensure overall expenditure is within departmental budget.
• Investigates reasons for budget variance and establish ways to reduce the variance.
• Responsible for leading the achievement of financial targets for the Digital Banking portfolio.

Educational qualifications and work experience:

• Bachelor’s degree in business administration, Banking, Finance, or relevant field.
• Professional course in banking or related qualifications.
• Master’s degree in business administration, Banking, Finance, or relevant field.
• At least 8 Years of Experience Required.
• Business Development & Forecasting and Product Development knowledge is an added advantage.
• Design & execution of Digital Banking or related business plans & strategies.
• Experience in management of Digital or IT Projects.