Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Manager, Coverage Expansion & Social Security Products
Are you ready to embark on a transformational journey? We are seeking a strategic, innovative, and results-oriented professional to join us as Manager, Coverage Expansion & Social Security Products. If you are passionate product innovation, financial inclusion, customer growth, and expanding access to social protection for all Rwandans, this is the opportunity for you.
The Manager, Coverage Expansion & Social Security Products will lead the design, growth, and scale-up of innovative social security products and coverage expansion initiatives aimed at increasing participation across underserved and non-traditional worker segments, including formal and informal workers, self-employed individuals, SMEs, cooperatives, and emerging digital economy participants.
Working closely with internal and external stakeholders, the role will drive contributor growth through product innovation, strategic partnerships, digital channels, and data-driven decision-making while positioning RSSB as a leading and inclusive social security institution in Africa.
If you thrive in a dynamic and collaborative environment and are committed to innovation, operational excellence, then we are looking for you.
About RSSB
The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1), RSSB manages six social security schemes, namely:
Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).
As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf, which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country's financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.
To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.
If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you
Key Duties and Responsibilities
Coverage Expansion & Product Development
- Develop and implement strategies to expand social security coverage across underserved and non-traditional worker segments.
- Lead the design, testing, and scale-up of innovative social security products and flexible contribution models.
- Drive contributor onboarding, acquisition, engagement, and retention initiatives across multiple channels.
Strategic Partnerships & Stakeholder Engagement
- Build and manage strategic partnerships with financial institutions, fintechs, cooperatives, employers, digital platforms, and other ecosystem players.
- Collaborate with internal and external stakeholders to ensure effective implementation of coverage expansion initiatives.
- Lead cross-functional initiatives involving technology, operations, and external partners.
Innovation & Digital Transformation
- Lead pilot programs and innovation initiatives aimed at improving contributor experience and operational efficiency.
- Support digital transformation initiatives and process optimization efforts.
- Promote innovative and customer-centric approaches to social security services.
Data Analytics & Reporting
- Monitor product and coverage performance using data analytics and recommend continuous improvements.
- Prepare strategic reports, dashboards, and recommendations to support decision-making and performance management.
- Apply data-driven insights to improve customer acquisition, retention, and product performance.
Compliance & Operational Excellence
- Ensure compliance with relevant policies, regulations, and institutional objectives.
- Contribute to achieving departmental strategic and operational goals.
- Perform any other duties related to coverage expansion and social security product development as assigned by the Head of Contributions.
a. Key Qualifications and Experience
The successful candidate must have at least:
- Master's Degree in Business Administration, Economics, Finance, Public Policy, Innovation Management, Technology Management, Data Analytics, Digital Financial Services, Social Protection, or related fields with at least 7 years of relevant professional experience, including 3 years in a leadership or supervisory role OR
- Bachelor's Degree in the above fields with substantial relevant experience and a demonstrated track record of innovation and growth delivery with at least 7 years of relevant professional experience, including 3 years in a leadership or supervisory role
Professional Experience
- Minimum of 7 years of relevant professional experience, with at least 3 years in a leadership or supervisory role.
Demonstrated experience in at least two of the following areas:
- Product development and management
- Business growth and market expansion
- Digital financial services
- Fintech or platform ecosystems
- Customer acquisition and retention
- Strategic partnerships
- Innovation or service design
- Data-driven decision-making
- Proven track record of designing, launching, or scaling products, services, or growth initiatives.
- Experience managing cross-functional initiatives involving technology, operations, and external stakeholders.
- Experience in digital product environments, financial inclusion initiatives, or customer growth functions is an added advantage.
b. Key competencies
Technical Competencies:
- Product development and lifecycle management
- Growth strategy and market expansion
- Digital financial services and payment ecosystems
- Understanding of social security systems
- Partnership and ecosystem development
- Data analytics and insight generation
- Innovation and human-centered design
- Business and financial modeling
- Policy and regulatory interpretation
- Digital transformation and process optimization
Behavioural Competencies:
- Strategic and innovative thinking
- Strong execution and results orientation
- Customer-centric mindset
- Problem-solving and analytical thinking
- Agility and adaptability
- Collaboration and stakeholder engagement
- Communication and storytelling
- Accountability and ownership
- Learning mindset and curiosity
- Ability to lead change and transformation
Additional Information:
RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.
Interested candidates are advised to submit your application online by Friday 5th June 2026.
In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address. Also, attach copies of your ID, academic and professional qualifications. Please upload this as one document renamed to both your names.
Young people are encouraged to apply, and RSSB reserves the right to add additional shortlisting criteria not mentioned in the job posting in case of many applicants.
Application Portal: Please Apply Here
Only successful candidates will be contacted.
Expiration Date: 05th/06/2026
RSSB is an Equal Opportunity Employer
